Video Conference Field support Engineer

Join to apply for the Video Conference Field support Engineer role at Tata Consultancy Services Job Description Must Have Technical/Functional Skills Video conferment support knowledge and experience Basics of Network voice Customer handling skill Problem solving Roles & Responsibilities Perform installation and setup of new equipment as per request Perform troubleshooting for TV or projector display related issues Troubleshoot the wire connectivity “How to” and issues Support and resolve “How to” queries raised by conference room users. Troubleshoot the Audio & Video related issues that occurs in single device Support and resolve the issues reported for conference room related tools (e.g. click to share, sign-in device, etc.) Perform break-fix on broken or faulty conference room equipment / hardware Support & perform conference room hardware replacement / refresh process Support conference room equipment Inventory management by working with customer & vendor Perform Physical device reboots requested by engineering support team Co-ordination with cross support teams Willingness to travel to different close by sites Generic Managerial Skills, If any Verbal and written communication Handling VIP users Excellent interpersonal skill Qualifications: BACHELOR OF COMPUTER SCIENCE TCS Employee Benefits Summary Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range: $65,000 - $70,000 a Year Seniority level Entry level Employment type Full-time Job function Information Technology IT Services and IT Consulting #J-18808-Ljbffr Tata Consultancy Services