CHB Operations Associate

As a CHB Operations Associate, you play a critical role in ensuring our customers’ imports move smoothly, compliantly, and on time. You will manage end‑to‑end customs brokerage operations for a dedicated portfolio of accounts, partnering closely with customers, carriers, government agencies, and internal teams. This is an ideal opportunity for someone who thrives in a fast‑paced, detail‑oriented environment and wants to build strong expertise in customs brokerage while contributing directly to customer satisfaction and operational excellence. What You’ll Do You will take ownership of daily customs brokerage operations for assigned customers, including: Serve as a trusted point of contact for customers, responding to questions and providing timely, accurate shipment updates Prepare and process U.S. Customs entries and Partner Government Agency (PGA) filings, ensuring full regulatory compliance Open and manage entry files in alignment with defined KPIs and service standards Coordinate shipment clearance with freight forwarders, steamship lines, airlines, and container freight stations (CFS) to ensure timely release Track and trace inbound shipments from port or airport through final delivery Ensure all required documentation and entry packages are accurately uploaded into operating systems Complete customer billing, delivery orders, and required operational reports Maintain and update customer Standard Operating Procedures (SOPs) as needed Collaborate closely with teammates and cross‑functional partners to support coverage, cross‑training, and peak‑volume needs What Success Looks Like You’ll be successful in this role if you consistently demonstrate: Timely and accurate processing of shipments within agreed KPIs High attention to detail and data accuracy Strong adherence to company policies and all CBP and PGA regulations Proactive communication and follow‑through with customers and internal partners Reliable submission of delivery orders and required documentation Your Impact In this role, you are accountable for helping drive: Customer experience & quality – delivering on service commitments and building trust Compliance & process maturity – ensuring regulatory adherence and operational consistency Operational efficiency & cost control – supporting productivity and standardized processes Technology adoption – contributing to continuous improvement and digital transformation initiatives Who You’ll Work With Internal partners include: CHB Operations Managers and Leaders Senior CHB Operations Associates Regional CHB Leadership Program and Implementation Managers CHB Compliance and IT teams External partners include: Assigned customs brokerage customers Government agencies (CBP, FDA, USDA, and others) CHB systems and technology vendors Required / Preferred Qualifications: 6–12 months of customs brokerage or related industry experience At least 2 years in a CHB or operational support environment preferred Strong verbal and written communication skills Highly organized, detail‑oriented, and comfortable working under pressure Ability to manage multiple priorities in a fast‑paced environment Team‑focused mindset with a strong sense of ownership and accountability Bachelor’s degree preferred (or equivalent work experience) Customs House Broker License preferred but not required Required Qualifications Minimum 2 years of CHB 6 -12 months of experience in the industry Knowledge of Section 232 IEEPA tariff structure Excellent verbal and written communication skills with the ability to communicate confidently Persistently drives issues to closure Well organized, detail oriented – especially when working under pressure Works together with others in the business unit to achieve results, fosters teamwork Ability to multi-task in a face paced environment Bachelor’s degree preferred but not required, or equivalent work experience Customs House Brokerage License preferred but not required Salary: $56,000 - $60,000* Benefits: Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match * The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. Notice to applicants applying to positions in the United States You must be authorized to work for any employer in the U.S. #RPO #LI-JL3 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing View email address on click.appcast.io. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.