IT Field Support Specialist

Job Full Description

Express Employment is seeking a customer-focused IT Field Support Specialist to provide hands-on technology support to employees across offices and active construction jobsites. This is a primarily field-based role requiring regular travel to jobsites throughout the service area, where you'll serve as a trusted liaison between field operations and the IT team. If you enjoy troubleshooting technology issues, building strong relationships with users, and working independently in dynamic environments, this is your opportunity to make an impact with a legacy construction leader.

Pay Range: $25-$33 per hour (DOE), FLSA non-exempt (overtime eligible).

Field & Jobsite Support
o Travel to construction jobsites and remote locations to provide hands-on technology support to project teams, field leadership, and employees.
o Serve as a liaison between field operations and the IT Infrastructure team, ensuring accurate issue reporting, clear communication, and timely resolution.
o Troubleshoot and resolve day-to-day technology issues impacting field productivity.
o Support jobsite technology including laptops, rugged devices, shared workstations, mobile devices, printers, scanners, and communication tools.
o Independently assess and resolve issues while recognizing when escalation to senior IT personnel or vendors is required.

Service Desk Support
o Answer and triage inbound IT support calls and help desk tickets.
o Gather required information, create and update support tickets, and communicate expectations to users.
o Resolve common Tier 1 issues involving:
o User accounts and passwords
o MFA support
o Microsoft 365 applications
o Email and Teams
o Printing
o VPN and Wi-Fi connectivity
o Workstation troubleshooting
o Utilize approved remote support tools to assist employees at offices and jobsites.
o Document troubleshooting activities, resolutions, and communications while meeting established service expectations and response goals.

Mobile & Jobsite Infrastructure Support
o Troubleshoot jobsite connectivity and mobile infrastructure issues, including:
o Wi-Fi connectivity
o VPN access
o Cellular hotspots and mobile internet devices
o Network-connected printers and peripherals
o Temporary field office A/V systems
o Coordinate with vendors, service providers, and internal IT teams regarding equipment replacements, connectivity issues, and site readiness requirements.
o Assist with deployment and support of field technology solutions that enable project operations.

Endpoint & Device Support
o Assist with imaging, provisioning, deployment, replacement, and lifecycle management of field-issued devices.
o Install, configure, and support monitors, docking stations, printers, cameras, and related peripherals.
o Support onboarding and offboarding activities, including device setup, software installation, and account access requests.
o Maintain accurate asset tracking and inventory records as assigned.

Training, Documentation & Adoption
o Create and maintain field-friendly knowledge base articles, quick-reference guides, and how-to documentation.
o Assist with user training and orientation on Microsoft 365 tools, MFA, printing, access procedures, and field technology processes.
o Identify recurring issues and work with the IT team to improve support workflows, documentation, and communication strategies.
o Contribute to continuous improvement initiatives that reduce repeat incidents and improve user experience.

Process, Security & Professional Standards
o Follow company IT policies, change management processes, and security best practices.
o Promptly identify and report suspected security incidents and policy violations.
o Maintain professionalism, accountability, and a strong customer-service mindset when supporting employees in office and field environments.

What You Bring
Experience: Minimum of 1-2 years of experience providing IT support, help desk, desktop support, or technical customer service. Experience troubleshooting technical issues and supporting end users in a business environment. Experience using a ticketing system or willingness to learn. Ability to clearly document work performed and communicate updates to users.

Education: High school diploma or GED required. Preferred: Associate degree, relevant coursework, or equivalent training/certification(s) (e.g., CompTIA A+, ITIL Foundation, Microsoft MS-900).

Skills:
o Professional, friendly phone and in-person communication; able to ask good questions, de-escalate issues, and set clear expectations.
o Structured troubleshooting approach and ability to follow standard procedures/knowledge base articles; knows when to escalate.
o Strong written communication and documentation skills for ticket updates, troubleshooting notes, and knowledge base contributions.
o Excellent time management and prioritization; able to handle multiple tickets and calls while meeting response targets.
o Collaborative and dependable; works effectively with an on-site team and remote IT teammates.

Preferred:
o Experience supporting Microsoft 365 (Teams, OneDrive, SharePoint, Outlook) and Windows 10/11.
o Familiarity with endpoint management and deployment tools such as Intune, PDQ, Autopilot, or Jamf.
o Basic networking knowledge, including Wi-Fi troubleshooting, VPN connectivity, printers, and related infrastructure technologies.
o Mindset: Strong customer service mindset; patient and supportive with users of varying technical skill levels.
o Requirements: Ability to work on-site and travel to job sites or other offices as required by business needs.

Physical Requirements
This position requires the ability to travel to jobsites and move safely through active work environments (including walking on uneven terrain and climbing stairs/ladders where applicable and permitted). Occasional standing, walking, bending, kneeling, and reaching. Ability to lift/carry and handle IT equipment up to 40 lbs. (e.g., monitors, small printers, laptops, networking gear). Manual dexterity/hand-eye coordination for handling equipment and performing basic hardware swaps/cabling. Ability to communicate clearly and effectively, verbally and in writing. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Associate Benefits


While working for Express, our associates can also become eligible for a variety of benefits:

• Referral bonuses - $100 per employee referred after 80 hours worked.
• Medical plan
• Dental plan
• Vision/eyewear plan
• Prescription drug reimbursement
• Short-term disability
• Direct deposit
• Sick Pay
• Perks at Work - Save money with offers and discounts on everything from large or everyday purchases with popular merchants.
• 401(k) retirement savings plan
• Life insurance

At Express, we will assess your skills; offer you interview and resume writing tips, and work with you to find a job that fits your needs and abilities. You will never pay a fee at Express and you will have the opportunity to earn benefits. We have more than 200 jobs available every month and we want to talk to you! To find out more, contact us today!


TO APPLY

1. Stop by our office at 1208 Washington Way Suite 130, Longview, WA 98632 (Monday-Friday 8am-5pm)
2. Call Express Employment Professionals at View phone number on click.appcast.io to speak with a hiring manager
3. Text "Jobs" to View phone number on click.appcast.io
4. Complete the application on our website
5. Submit your resume via email to

"All employment offers are contingent on the successful completion of a pre-employment drug screening for safety sensitive positions and criminal background check in compliance with all applicable federal and state laws."

Longview, WA
1956
1208 Washington Way
Suite 130
Longview, WA 98632