Manager of Infrastructure, Cloud Operations & IT (Chaos Conductor)

Job Description

Job Description:\n\nCloud infrastructure. DevOps. Security. Databases. IT. Production reliability. AI and automation.\n\nIf looking at that list makes you want to organize it rather than run from it, keep reading.\n\nRTA is looking for a Manager of Infrastructure, Cloud Operations & IT to lead the technology foundation that keeps our people productive and our Fleet360 platform reliable, scalable, secure, and ready for what’s next.\n\nThis isn’t a narrow infrastructure management role. You’ll lead across Cloud Engineering, Infrastructure, DevOps, Database Engineering, Security Engineering, and IT operations—bringing these disciplines together around clear priorities, strong operating practices, and shared accountability.\n\nWe need someone who can operate at 30,000 feet without being afraid to come down to 30 feet. You can build the roadmap, communicate technical priorities and risk to senior leadership, develop a high-performing distributed team—and still jump into a production incident when your team needs you.\n\nAnd yes, AI matters here.\n\nWe want a leader who is genuinely curious about where AI and automation can eliminate toil, improve observability, accelerate incident response, strengthen decision-making, and make a great technical team even better.\n\nIf you’re a technical operations leader who loves building reliable systems, developing people, solving hard problems, and making things better than you found them, you might be our kind of Chaos Conductor.\nYour Top 3 Objectives\n\nIf you join RTA, these are the three things we’ll look back on and say, “Yep, that’s why we hired you.”\n1. Build a Reliable, Scalable & Secure Technology Foundation\nOwn the operational health of RTA’s cloud infrastructure and the teams and systems that support it.\nContinuously improve reliability, availability, scalability, observability, capacity planning, incident response, database resiliency, security posture, and operational readiness.\nAs RTA grows, our technology foundation needs to grow with us—without reliability, security, or performance becoming an afterthought.\n2. Build & Lead a High-Performing Infrastructure and Operations Team\nCreate clarity, accountability, strong operating rhythms, and professional growth across Cloud Engineering, Infrastructure, DevOps, Database Engineering, Security Engineering, and IT.\nYou won’t just coordinate technical specialists. You’ll develop people, establish priorities, remove roadblocks, drive accountability, and help multiple technical disciplines operate as one team.\nBecause this is a remote role, you’ll know how to create connection, visibility, accountability, and strong communication across a distributed team.\n3. Turn AI & Automation Into Measurable Operational Improvement\nMove AI and automation from experimentation to actual business and operational value.\nReduce manual toil, improve monitoring and observability, accelerate incident response, strengthen root-cause analysis, automate repeatable work, and increase team productivity.\nDevelop and maintain an AI and automation roadmap for Infrastructure and IT Operations, prioritizing opportunities based on business impact, reliability, efficiency, risk, and measurable ROI.\nYou don’t need to be an ML engineer. You do need to experiment, learn quickly, challenge old ways of working, and turn emerging technology into meaningful operational improvement.\nWhat You’ll Actually Own\n\nCloud Infrastructure & Reliability\n Guide the architecture, performance, scalability, availability, monitoring, alerting, and capacity planning of RTA’s AWS environment. Use strong observability practices, predictive analytics, and intelligent capacity planning to identify potential issues before they become incidents.\n\nDevOps & Engineering Operations\n Strengthen CI/CD, infrastructure-as-code, deployment reliability, automation, observability, and the operational practices that help Engineering move quickly without sacrificing stability.\n\nProduction Incident Management\n Provide calm, structured leadership when things go sideways. Improve incident response and resolution times, and ensure post-incident reviews turn lessons learned into lasting improvements.\n\nInfrastructure & Platform Operations\n Maintain a forward-looking view of RTA’s technical infrastructure, identify risks and capacity needs, and build roadmaps that support company and product growth.\n\nDatabase & Data Platform Reliability\n Guide database performance, resiliency, capacity planning, backups, recovery, tuning, and high availability.\n\nSecurity Engineering\n Guide vulnerability management, cloud security hardening, security engineering priorities, compliance initiatives, and incident-response preparedness. Ensure security risks are identified, prioritized, communicated, and addressed as RTA scales.\n\nIT Strategy & Oversight\n Set strategic direction for endpoint management, identity and access management, networking, internal tooling, and the employee technology experience while empowering the IT Manager to lead day-to-day execution.\n\nAI & Intelligent Automation\n Evaluate AI-powered tools, AIOps, intelligent monitoring, predictive analytics and scaling, automated remediation, AI-assisted development tools, automated runbooks, and other technologies that can improve reliability and team effectiveness.\n\nHands-On Technical Leadership\n Stay close enough to the technology to jump in when needed—whether that’s troubleshooting an AWS configuration, reviewing a deployment issue, investigating a security alert, evaluating observability data, refining alerting thresholds, or helping the team through a difficult production incident.\n\nPeople Leadership\n Lead, coach, develop, and create accountability across a multidisciplinary technical team. Establish clear goals and operating rhythms and make sure people understand not only what matters, but why.\n\nCross-Functional Partnership\n Work closely with Engineering, Product, Support, Security, and other teams so reliability, scalability, security, and operational considerations are built into decisions early—not discovered after something breaks.\n\nExecutive Communication\n Translate complex technical topics, risks, investments, and tradeoffs into clear business language. Senior leaders shouldn’t need a decoder ring to understand what matters and what you recommend.\nWhat We’re Looking For\n\nOur ideal candidate is a hands-on technical operations leader who has grown beyond simply being the strongest technical person in the room.\n\nYou know the technology, but you also know how to lead people, establish operational discipline, prioritize competing demands, communicate with executives, and build systems that scale.\n\nYou’ll likely bring:\n\n 7+ years of progressive experience in cloud infrastructure, DevOps, SRE/platform engineering, infrastructure operations, or a closely related technical discipline.\n Meaningful hands-on experience supporting AWS production environments.\n Demonstrated experience leading and developing technical teams, including setting expectations, creating accountability, coaching performance, and helping strong technical people grow.\n Experience owning or significantly influencing production reliability, availability, monitoring, and incident management.\n Strong knowledge of modern DevOps, CI/CD, observability, infrastructure-as-code, and automation practices.\n Strong understanding of modern cloud architecture and software design principles, including microservices and how infrastructure decisions affect application reliability and scalability.\n Experience with technologies such as AWS, Docker, Terraform/CloudFormation, Grafana, Prometheus, Datadog, New Relic, Splunk, or comparable platforms.\n The ability to translate complex technical problems into clear priorities, risks, tradeoffs, and recommendations for business and executive stakeholders.\n Experience using AI and/or automation to improve technical, engineering, infrastructure, or operational workflows.\n Strong organizational and prioritization skills.\n A leadership style that combines confidence with humility. You’re comfortable making decisions, receiving feedback, engaging in healthy conflict, and changing direction when the facts tell you to.\n\nYou’ll Really Stand Out If...\n\n You’ve led across multiple disciplines such as Cloud, DevOps/SRE, Infrastructure, Security, Database Engineering, or IT.\n You’ve successfully led remote or distributed technical teams.\n You’ve implemented AIOps, intelligent observability, predictive scaling, automated remediation, AI-assisted incident response, or other AI-powered operational workflows.\n You have experience with security frameworks, vulnerability management, cloud security, or compliance environments.\n You understand database resiliency, high availability, backup/recovery, and performance considerations.\n You’re familiar with AI infrastructure concepts such as model serving, compute-resource management, vector databases, or LLM integration patterns.\n You hold relevant certifications such as AWS Solutions Architect, ITIL, or other cloud, DevOps, security, infrastructure, or AI-related credentials.\n\nA bachelor’s degree in Computer Science, MIS, Engineering, or a related discipline is welcomed but not required. We care much more about what you’ve built, led, learned, and improved.How You’ll Know You’re Winning\n\n Reliability & Scale: RTA’s production environment is reliable, observable, resilient, and prepared for growth, with capacity and infrastructure needs anticipated before they become emergencies.\n Incident Performance: Operational issues are detected earlier and resolved faster, with measurable improvement in incident response, MTTR, root-cause analysis, and post-incident learning.\n AI & Automation: RTA has a clear AI and automation roadmap, manual toil is decreasing, and initiatives are producing measurable improvements in efficiency, productivity, reliability, or response time—not just interesting demos.\n Security & Resilience: Security vulnerabilities, compliance priorities, database resiliency, backup/recovery, and infrastructure risks are proactively identified, prioritized, and managed.\n Team Performance: Cloud, Infrastructure, DevOps, Database, Security, and IT teams have clear priorities, ownership, accountability, and development expectations—and your people are growing.\n Executive Visibility: Senior leadership understands system health, technical risk, investment priorities, and where RTA is headed next.\n\nWho Thrives at RTA?\nIn general, someone who:\n\n Is passionate about serving others.\n Thinks of themselves less, while not thinking less of themselves. You’re confident, yet humble.\n Is comfortable being part of a team that thrives on healthy conflict. We challenge ideas, ask hard questions, and speak the kind truth.\n Passionately cares about our clients. Our clients are fleet managers, parts clerks, and automotive technicians who maintain everything from squad cars to school buses—so everyone comes home safely at the end of the day.\n Believes no job is beneath them. Sometimes leadership means setting strategy. Sometimes it means jumping in and helping solve the problem.\n Takes ownership and initiative, identifying how to make processes, systems, and teams better without waiting for permission.\n Loves to read, learn, grow, and stretch themselves.\n Is curious about AI and emerging technology and looks for practical ways to use them to work smarter and create better outcomes.\n\nThe Bottom Line\n\nWe’re looking for a rare combination: the technical credibility to understand the systems, the leadership ability to make multiple technical disciplines better, the operational discipline to create reliability and accountability, and the curiosity to keep pushing RTA forward.\n\nYou don’t have to personally be the deepest expert in Cloud, DevOps, Security, Databases, Infrastructure, and IT.\n\nYou do need to know enough to ask the right questions, recognize risk, establish priorities, develop strong technical people, make good decisions, and know when it’s time to roll up your sleeves.\n\nIf that sounds like you—and this sounds like your type of company—keep reading.\nCompensation & Work Location\n\nThe anticipated base salary range for this role is $140,000 –$160,000 annually, depending on experience and qualifications.\n\nThis is a full-time, fully remote U.S. role, with occasional travel to our Glendale, Arizona headquarters for team gatherings and other business needs.\n\nThis position is classified as exempt and is not eligible for overtime pay.\nWhy Top Talent Chooses RTA\n\nWe invest in our people — period.\n\n 401(k) with 6% Safe Harbor match (100% vested day one)\n Flexible PTO model built on trust and manager-approved time off\n Cigna PPO and HSA medical plan options with company contributions ($780–$1,950 annually)\n Garner Health HRA program: up to $1,000 individual / $2,000 family reimbursement opportunity\n Wellness rewards up to $350 annually\n Virtual care and mental health support resources\n Company-sponsored benefits including dental, vision, EAP, life, STD, LTD, legal plan, and identity theft protection options\n Additional employee perks, wellness initiatives, and discount programs\nThe Part We’re Most Proud Of\n\n #34 on the Fortune Best Small Workplaces™ 2026 list\n 99% of employees say RTA is a Great Place to Work® — Certified three years running\n 30% ARR growth — two years straight\n We’re an AI-forward company building for the future\n Meaningful work supporting the fleets and people who keep communities running\n Big growth. Real benefits. Strong culture. A team that delivers.\nAbout Us\n\nFounded in 1979, RTA has long earned the reputation of knowing our stuff and providing the best customer service in the market.\nOur purpose is simple: help fleets succeed.\n\nWe pride ourselves on creating a caring, family-oriented atmosphere for both staff and clients, and we love that our work has a positive impact on the lives we touch.\n\nOur clients carry kids in school buses, first responders in emergency vehicles, patients in ambulances, food and medical supplies in trucks, and people just taking the bus or train to work.\n\nWe do meaningful work, and we want our clients to have the best tools available to them.\n\nFor this role, that mission starts behind the scenes. Reliable infrastructure, secure systems, resilient databases, great IT operations, and strong technical leadership help make everything else possible.\nPhysical & Travel Requirements\n\nThis role has the following physical and travel requirements:\n\n Ability to sit or stand for extended periods.\n Ability to work at a computer for prolonged periods.\n Ability to communicate effectively through video, phone, messaging, and other remote collaboration tools.\n Occasional travel to RTA’s corporate headquarters in Glendale, Arizona and/or other company or team gatherings based on business needs.\n\nIf all of this sounds like you—and your type of company—then click apply.\n\nSeriously, we’ve asked you a few times now, and you’re still reading.\n\nBonus points