Clinic Operations Supervisor - Template Builder and EPA

Supervisor, Clinic Operations – Template Builders & Medication ePrior Authorization Team Ambulatory Care & Service Lines at Stanford Health Care Overview This role supports Ambulatory Care and Service Lines (ACSL), a large integrated network of outpatient clinics and specialties across Stanford Health Care. The Supervisor oversees two centralized teams that provide critical services across multiple service lines, improving patient access, accurate provider scheduling, and timely medication authorizations. Responsibilities Lead and oversee the Template Builder Team: partner with clinic management and physician leadership to design, build, and maintain provider schedules in Epic, ensuring consistent, standardized templates aligned with care delivery models and operational goals. Translate clinical and operational requirements into accurate scheduling builds to optimize provider capacity and patient access. Lead the Medication ePrior Authorization (EPA) Team: collaborate with clinic operations to submit and manage medication prior authorizations with payors, review patient charts for required clinical documentation, reduce barriers to medication access, and ensure efficient, compliant, and consistent authorization processes across service lines. Drive standardization, quality, and continuous process improvement across workflows. Partner closely with supervisors, assistant managers, managers, physicians, and technical teams (TDS) to support scalable operational processes across a complex ambulatory network. Ideal Candidate Strong attention to detail, organizational skills, and both verbal and written communication skills. Demonstrated ability to collaborate effectively across multiple levels and disciplines. Experience with Epic, specifically scheduling workflows and visit types. Background in clinic operations with an understanding of front‑end and back‑office operational workflows. Prior leadership experience, including informal or lead roles, with the ability to guide teams and influence outcomes. Minimum Qualifications High school diploma or GED equivalent. Two (2) years of medical front‑ and/or back‑office experience. Required Knowledge, Skills and Abilities Ability to direct and supervise staff. Knowledge of medical practice and patient care. Knowledge of common safety hazards and precautions to establish a safe work environment. Skill in developing and maintaining department quality assurance. Skill in establishing and maintaining effective working relationships with medical staff, clinic staff, partner departments, patients, and other customers. Ability to maintain quality control standards. Ability to react calmly and effectively in emergency situations. Ability to interpret, adapt and apply guidelines and procedures. Strong communication skills, both verbal and written. Customer service, clerical and computer skills, including full competency in Microsoft Office (Word, Excel, Outlook). Licenses and Certifications None required. Equal Opportunity Employer Stanford Health Care is an equal opportunity employer. We strongly value diversity and commit to non‑discrimination in all employment practices. Base Pay Scale Generally starting at $43.77 - $56.90 per hour. The salary will be determined based on internal equity, experience, education, specialty, and training. #J-18808-Ljbffr Stanford Health Care