Director of Implementation

About MTech Systems MTech Systems is a global AI-powered FarmTech SaaS leader supporting the poultry and live animal protein industry. Our mission is to help producers make smarter, data‑driven decisions by unifying complex operations into one intelligent, connected platform. If you're passionate about building high‑performing teams, delivering enterprise software at scale, and shaping the future of SaaS delivery, we want to meet you. About the Role We are seeking an execution‑focused Director, Implementation Services to lead and scale enterprise SaaS delivery across North America, with a strong mandate to expand into a global operating model (LATAM, EMEA). This leader will own the end‑to‑end implementation lifecycle—from customer onboarding through go‑live and hypercare—ensuring successful delivery of complex, multi‑month to multi‑year enterprise deployments. This is a highly visible, hands‑on leadership role ideal for someone who thrives in ambiguity, brings strong process discipline, and can elevate delivery teams into a best‑in‑class Professional Services organization. What You’ll Do Own Enterprise Implementation & Delivery Lead execution of enterprise SaaS implementations across a global customer base Oversee delivery from project kickoff through go‑live, stabilization, and hypercare Ensure success across requirements validation, system configuration, integrations, and deployment readiness Serve as the escalation point for critical customer issues and delivery risks Drive Operational Excellence Standardize implementation processes to improve scalability and efficiency Establish governance frameworks (KPIs, SLAs, milestones, resource planning) Build a metrics‑driven delivery model focused on quality, cycle time, and customer outcomes Partner cross‑functionally with Product, Engineering, Customer Success, and Support Lead & Scale Global Teams Lead a distributed organization (~50+ team members across NA, LATAM, EMEA) Develop regional leaders and frontline managers Build a high‑performance culture focused on accountability, execution, and continuous improvement Own Customer Relationships Partner with enterprise customers on complex, long‑duration implementations (6 months–multi‑year) Manage executive‑level expectations in high‑stakes environments (ERP, finance, operations systems) Collaborate with Sales and Customer Success to drive onboarding success and long‑term retention Solve High‑Impact Delivery Challenges Lead resolution of escalations, resource constraints, and delivery gaps Act as a hands‑on problem solver in high‑risk or strategic programs Lead execution of enterprise SaaS implementations across a global customer base What We’re Looking For (Must‑Haves) 10–15+ years in SaaS implementation, delivery, or Professional Services leadership Proven experience leading enterprise SaaS implementation organizations Track record managing teams of ~30–75+ across multiple regions Deep experience delivering complex, long‑cycle enterprise implementations (6 months to multi‑year) Strong background in customer‑facing delivery for mission‑critical systems (ERP, finance, operations) Experience building and scaling delivery organizations in high‑growth SaaS environments Nice to Have Experience with financial, accounting, or operational SaaS platforms Background in data‑heavy enterprise implementations Experience leading multi‑region delivery teams (NA, LATAM, EMEA) Core Competencies Execution‑first leadership mindset Strong process and operational rigor Ability to quickly assess and fix delivery gaps Executive‑level customer presence and credibility Global leadership and cross‑cultural effectiveness Talent development and team building Why Join Us Lead a transformational function within a growing global SaaS company Shape how enterprise customers successfully implement and realize value from our platform Opportunity to build a world‑class delivery organization at scale Partner with leadership to define global implementation strategy #J-18808-Ljbffr