Front of House Manager | Culinary Services

Job Description

Job Description

NorthPointe WoodsCulinary Front of House Manager

Lead the dining experience. Develop the team. Make every meal feel effortless.

At NorthPointe Woods, a Cardinal Senior Living community, we’re looking for a Culinary Front of House Manager who brings energy, hospitality, organization, and leadership to the heart of our dining experience.

This role is for someone who understands that great dining is about more than food. It’s about creating an experience where residents feel welcomed, valued, and cared for every time they sit down to a meal.

You’ll lead the front-of-house dining team, create a warm and polished service environment, coordinate daily dining operations, support special events, and make sure the details, from table presentation to guest service, come together seamlessly.

You’ll be the person who notices when a resident needs something before they have to ask, recognizes when the dining room needs attention, supports the team during a busy service, and takes ownership when something isn’t right.

You’ll probably love this role if you like to:

• Create welcoming, memorable dining experiences
• Lead, coach, and motivate a hospitality-focused team
• Build strong relationships with residents, families, and guests
• Keep dining service organized, efficient, and polished
• Set clear expectations and hold the team accountable to high standards
• Notice the small details that make a big difference in hospitality
• Coordinate meal service, reservations, special requests, and dining events
• Train team members in service standards, professionalism, and resident experience
• Manage multiple moving pieces while staying calm and engaged on the floor
• Partner closely with the culinary team to ensure food and service come together seamlessly
• Monitor supplies, inventory, presentation, and front-of-house needs
• Take ownership and solve problems rather than waiting for someone else to step in

What You’ll Own

As Culinary Front of House Manager, you’ll help lead the daily dining experience at NorthPointe Woods.

You’ll be responsible for:

• Leading, scheduling, training, coaching, and supporting front-of-house dining staff
• Setting and maintaining high standards for hospitality, service, cleanliness, and presentation
• Overseeing daily dining room operations and ensuring smooth, timely meal service
• Creating a warm, welcoming atmosphere where residents and guests feel known and valued
• Building positive relationships with residents and responding professionally to questions, concerns, and special requests
• Coordinating with the culinary team to ensure food service is organized, timely, and presented at a high standard
• Supporting menu rollouts, dining changes, special meals, and resident dining preferences
• Managing table settings, dining room presentation, service flow, and overall readiness
• Training staff on proper service techniques, hospitality standards, safety, and professionalism
• Coaching team members in real time and recognizing opportunities to improve the guest experience
• Coordinating private dining, celebrations, holidays, community events, and other special occasions
• Monitoring front-of-house supplies, equipment, and inventory
• Supporting purchasing, expense tracking, and responsible use of resources
• Helping maintain compliance with applicable health, safety, sanitation, and food-service standards
• Addressing service issues quickly, professionally, and with a resident-first mindset
• Serving as a key communication link between residents, families, dining staff, culinary staff, leadership, and other departments

The expectation is simple:

Create a dining experience that feels warm, organized, personal, and genuinely hospitable.

Residents should feel that every meal matters, and your leadership will help make that happen.

What We’re Looking For

We’re looking for someone who brings hospitality, leadership, organization, confidence, and genuine care for people .

Ideally, you bring:

• Previous experience in restaurant management, hospitality, senior living dining, food service, catering, or a similar environment
• Experience leading, training, and developing a service team
• A strong understanding of front-of-house operations and hospitality
• Excellent communication and interpersonal skills
• A natural ability to connect with residents, families, guests, and team members
• The ability to remain calm, organized, and engaged during busy service periods
• Strong attention to detail and high standards for presentation
• Experience with scheduling, inventory, purchasing, or expense management
• Strong problem-solving skills and sound judgment
• A professional, positive, and team-oriented approach
• A willingness to be hands-on and lead from the floor, not from behind a desk
• Valid driver’s license and reliable transportation

Experience with senior living, food safety, ServSafe, health and sanitation requirements, event coordination, or First Aid/CPR is a plus.

Why NorthPointe Woods?

At Cardinal Senior Living, our mission is to provide dignity, safety, and care to our elderly residents.

Dining is an important part of that experience.

A great dining program isn’t just about serving a meal. It’s about creating connection, routine, comfort, and community. It’s about knowing residents by name, remembering their preferences, celebrating special occasions, and making people feel at home around the table.

That takes someone who understands hospitality and takes pride in creating an exceptional experience every day.

If you’re a hands-on hospitality leader who enjoys developing a team, connecting with people, solving problems, and creating dining experiences that residents look forward to, we’d love to meet you.

Apply today and help make every meal at NorthPointe Woods an experience worth looking forward to.