Customer Services Support Operator

Job Overview

Requirement/Must Have:

• 1+ years of experience in customer service or administrative support.
• Basic knowledge and experience of principles, procedures, work routines and skills in the related field of work, gained through structured and focused two-year vocational training period.

Responsibilities:

• Processes incoming orders, inquiries and/or requests regarding products and/or services.
• Performs order management for assigned customers, manages and files clients' information in the information system.
• Supports customer remotely and onsite, and provides 1st level user support in case of arising issues.
• Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.
• Cooperates with clients and sales representatives to clarify orders and issues.
• Participates in investigating and resolving commercial and/or technical problems.
• Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions.

Skills:

• Strong verbal and written communication skills.
• Excellent communication and presentation skills.
• Ability to communicate effectively with stakeholders.

Qualification And Education:

• 2 year vocational training + up to 1 year experience needed.
• Knowledge of standardized work routines and methods, general facts and information is necessary, usually acquired through training on the job.