Technical Account Manager

This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.”About You:We're looking for a Technical Account Manager (TAM) to join our growing Customer Success team at Tulip Interfaces. As a TAM, you'll bridge the gap between technical expertise and customer success, partnering closely with our customers and the Tulip account team to provide strategic and tactical guidance on technical matters that drive customer value and adoption.You'll serve as the technical advisor for customers, helping them maximize their investment in Tulip's no-code platform while ensuring they achieve their operational excellence goals.You're passionate about technology, customer success, and manufacturing innovation. You speak fluently about current SaaS, IIoT, cloud, and AI trends in manufacturing, including actively using modern tools plus AI-assisted tools to work more effectively. You thrive in technical discussions while building strong relationships with customers and internal teams. You have a collaborative mindset and enjoy translating complex technical concepts for diverse audiences. You're excited about helping manufacturers transform their operations using cutting-edge no-code technology.What skills do I need?Technical Background5-7 years of experience in technical customer-facing roles (Solutions Engineering, Technical Consulting, or similar)3+ Years of Tulip delivery experience or equivalent MES experience, at the L4 SOLV levelStrong understanding of manufacturing operations, Industry 4.0, or industrial softwareExperience with APIs, system integrations, and database conceptsFamiliarity with no-code/low-code platforms preferredAbility to travel (estimated 20%)Communication & CollaborationExcellent written and verbal communication skillsAbility to translate complex technical concepts for diverse audiencesStrong presentation and workshop facilitation skillsCollaborative mindset with experience working across teamsIndustry KnowledgeDeep knowledge of digital transformation initiatives in industrial settingsUnderstanding of manufacturing processes and operational challengesExperience with manufacturing execution systems (MES) and similar platforms Key Responsibilities:Strategic Technical AdvisoryPartner with customers and the Tulip account team to develop and execute technical success plans for assigned accountsProvide expert guidance on Tulip platform architecture, integrations, and advanced use casesLead technical discussions with customer stakeholders, from app builders to IT and Operations leadersIdentify opportunities for deeper platform adoption and technical optimizationCustomer Enablement & GrowthConduct technical workshops, training sessions, and platform deep-divesHelp customers design scalable solutions using Tulip's no-code platformGuide customers through complex technical implementations and integrationsCollaborate with customers to establish technical best practices and governanceCross-Functional CollaborationAs a member of the account team, you will work closely with Account Executive and Customer Success Manager to ensure seamless customer experience and account growthPartner with Product and Engineering teams to communicate customer technical requirementsCollaborate with Sales Engineering during expansion opportunitiesSupport renewal processes with technical value demonstrationsTechnical Expertise & Thought LeadershipStay current on Tulip platform capabilities, industry trends, and manufacturing technologiesDevelop technical content, documentation, and enablement materialsParticipate in customer advisory boards and technical user groupsRepresent Tulip at industry events and technical conferencesActively use AI tools in your technical workflowKey Collaborators:Customer SuccessProductEngineeringSupportWorking At TulipWe know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:Direct impact on product and cultureCompany equityCompetitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)Flexible work schedule and unlimited vacation policyVirtual company events and happy hoursFitness subsidiesAn inclusive, dog-friendly office with diverse and inspiring colleaguesWe are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The estimated salary range for this position is $110,000 - $160,000 and is eligible for on-target earnings (OTE).It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.