Medical Assistant / Front Desk Administrator

Starting at $26+/hour, based on experience Join a Team That's Growing Into What's Next in Psychiatry Denver, CO 80203 | Capitol Hill Full-time | In person | Monday–Friday Starting at $26+/hour, based on experience Join a Team That's Growing Into What's Next in Psychiatry Psyche is a growing psychiatric practice in Denver’s Capitol Hill neighborhood, and we’re looking for a compassionate, reliable, and team-oriented Medical Assistant / Front Desk Administrator to join us. We’re a smaller practice with a close-knit team, a highly collaborative culture, and a strong focus on providing thoughtful, personalized care. We’re especially proud of our employee retention. People tend to stay at Psyche, and whenever possible, we prefer to promote and create new opportunities from within . It’s also an exciting time to join us. In addition to providing innovative treatments including TMS and Spravato , Psyche’s clinical leadership is expanding its involvement in clinical research and the emerging field of psychedelic medicine . As the practice continues to evolve, we expect that growth to create new opportunities for our team as well. For the right person, this is an opportunity to become an important part of an established, supportive practice that’s continuing to explore what’s next in mental health care, with room to grow along with it. About the Role This is a hands-on position that combines direct patient care, clinical support, patient coordination, and front desk administration . You’ll help care for patients receiving psychiatric services, including TMS and Spravato, while also supporting reception and office workflows such as greeting patients, answering phones, scheduling appointments, and maintaining accurate records. This position is an essential part of both the patient care experience and the day-to-day flow of our office. The ideal candidate is empathetic, attentive, detail-oriented, and organized, with the ability to create a welcoming and professional environment for patients while helping our providers maintain efficient, high-quality care. Because we’re a smaller, collaborative practice, we’re also looking for someone who communicates well, enjoys variety, takes ownership of their work, and is willing to jump in where needed to support patients, providers, and coworkers. What You’ll Do Clinical Support Assist with patient care related to psychiatric services, including TMS and Spravato treatments Support providers with patient documentation, including updating records when patients complete clinical scales, screenings, and questionnaires Monitor and document patient information accurately in the EHR Obtain patient vitals and perform other clinical tasks such as mouth swabs, urinalysis, and blood draws, if qualified Explain treatment procedures, medications, and provider instructions to patients Manage patient prescription refill requests, ensuring timely and accurate processing Prepare and submit prior authorization requests for medications, coordinating with providers and payers as needed Complete treatment notes and help maintain accurate and timely clinical documentation Follow REMS compliance requirements for the administration and handling of Spravato Keep treatment areas and exam rooms properly prepared and stocked Organize and monitor medication samples and notify supervisors when supplies need replenishing Front Desk & Administrative Support Greet patients warmly and professionally, answer questions, and assist with check-in and required forms Answer phone calls, respond to emails and electronic messages, and direct inquiries appropriately Schedule appointments and help coordinate patient flow throughout the day Maintain organized and up-to-date patient charts in the EHR system Help create a calm, welcoming, and professional experience for patients throughout their time with our practice Being Part of the Team Because we’re a smaller practice, collaboration matters here. You’ll work closely with providers, medical assistants, and administrative staff to help ensure excellent patient care and office efficiency. You’ll also: Step in to support teammates as needed across both clinical and front desk functions Contribute to a positive, respectful, and collaborative workplace culture Communicate clearly and compassionately with patients, providers, and coworkers Take initiative and ownership of your responsibilities Look for opportunities to improve workflows and the patient experience What We’re Looking For Required: Medical Assistant (MA) or Medical Office Assistant (MOA) certification High school diploma or equivalent Preferred: 1+ year of experience in a medical or healthcare setting Experience with EHR/EMR systems Experience working in behavioral health or psychiatry Knowledge, Skills & Abilities You’ll be a great fit if you bring: Knowledge of exam room, diagnostic, and treatment room procedures Knowledge of HIPAA, patient confidentiality, and workplace safety practices Strong customer service and interpersonal skills, especially in a behavioral health setting The ability to communicate clearly, compassionately, and professionally with patients, providers, and coworkers Strong organizational skills and attention to detail The ability to maintain accurate records and input data into EHR systems The ability to remain calm and effective in urgent or high-pressure situations The ability to read, understand, and follow detailed oral and written instructions The ability to build positive working relationships with patients, staff, and the public Why Psyche? At Psyche, you’ll join a stable, supportive team doing meaningful work in a field that’s changing rapidly. We have a strong track record of employee retention and believe in developing our people and promoting from within whenever possible . With Psyche expanding further into clinical research and psychedelic medicine, we’re excited about what that may mean not only for the future of the practice, but also for the professional growth of the people who help build it. Benefits & Perks 100% employer-paid medical and dental insurance premiums for employees 50% coverage for immediate family/dependents Paid time off and sick leave Potential for bonuses 401(k) with employer 3% safe harbor contribution available after one year of employment Employee-funded FSA/DCA benefits Employer-funded short- and long-term disability after six months of employment Vision insurance Free parking Monday–Friday daytime schedule No weekends LGBTQ+ friendly and age-inclusive workplace A close-knit, collaborative team with strong employee retention A culture that values professional development and promotes from within Meaningful work helping patients through innovative psychiatric treatment Exposure to treatments including TMS and Spravato The opportunity to grow alongside a practice expanding into clinical research and psychedelic medicine Schedule Full-time 8-hour shifts Day shift Monday through Friday No weekends Medical Specialty Psychiatry Work Location In person – Denver, Colorado 80203 (Capitol Hill) Equal Opportunity Employer Psyche is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or other status protected by applicable law. #J-18808-Ljbffr