Client Services Liaison

CLIENT SERVICES LIAISON

Location: Remote Department: Client Services Employment Type: Full-Time

JOIN OUR TEAM

Travel Nurse Across America and TotalMed are united by a shared mission: delivering exceptional experiences for the clinicians, clients, and communities we serve. As our organization continues to grow, we’re looking for individuals who thrive in collaborative environments and are passionate about supporting operational excellence. The Client Services Liaison plays a key role in supporting the Client Services team by ensuring accurate data management, supporting reporting needs, and helping coordinate important client-related processes. This role helps ensure that client operations run smoothly and that internal teams have the information and support they need to deliver outstanding service. This is a great opportunity for someone who is highly organized, detail-oriented, and interested in building a career in client services or healthcare staffing operations.

WHAT YOU'LL DO

As a Client Services Liaison, you will support the day-to-day operational needs of the Client Services team by helping maintain accurate system data, coordinating documentation, and assisting with reporting and client-facing materials.

KEY RESPONSIBILITIES

• Build and maintain facility profiles within internal systems, ensuring account data remains accurate and up to date • Process facility updates submitted by Account Managers and Recruitment Leaders, including operational details such as trauma levels, bed size, and facility attributes • Maintain data accuracy and consistency across internal systems and documentation • Support administrative aspects of the contract lifecycle by organizing documentation and tracking key milestones • Assist with reporting setup and maintenance to support internal and client performance tracking • Gather and organize data to support account strategy discussions and internal reporting needs • Prepare reports and materials for Quarterly Business Reviews (QBRs) and assist with formatting client-facing presentations • Assist with Certificates of Insurance (COI) requests and other client documentation needs • Support audits, ad hoc data requests, and completion of client-required forms and documentation • Provide day-to-day administrative and operational support to help ensure smooth client operations

WHAT WE'RE LOOKING FOR

Required Qualifications

• High school diploma or equivalent required
• 0–2 years of administrative, operational support, or customer service

experience

• Strong organizational skills and attention to detail
• Strong written and verbal communication skills
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Ability to manage multiple tasks in a fast-paced environment while maintaining

a sense of urgency • Ability to build and maintain strong working relationships across teams Preferred Qualifications

• Associate’s or Bachelor’s degree
• Experience in healthcare staffing or a staffing environment
• Experience supporting client services, account management, or operational

teams • Exposure to reporting tools, CRM systems, ATS platforms, or internal databases

COMPENSATION

Base Salary Range: $19.23 – $21.63 Per Hour Final compensation will be determined based on experience, skills, and location.

BENEFITS

TNAA & TotalMed offers a competitive benefits package designed to support our employees and their families, including:

• Day 1 Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off & 8.5 paid holidays

OUR CORE VALUES

Our culture is rooted in the values that guide how we work together and serve others: Own Your Relationships - Be someone others can count on. Strengthen connections through reliability, trust, and communication. Own the Outcome - We hold ourselves accountable for outcomes—not just effort. Through focus and follow-through, we achieve meaningful results. Obsess Over the Experience - Every interaction matters. We strive to create experiences that make people feel valued and supported. Act with Integrity & Respect - We do what’s right—for our clients, clinicians, and each other—always treating others with honesty and respect. If you’re excited about supporting great teams, keeping operations running smoothly, and being part of a company that values relationships and results, we encourage you to apply. We’re always looking for people who want to make an impact.