Intake Specialist Personal Injury

Job Description

Job Description

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

We are a growing personal injury law firm focused on auto accident cases throughout Georgia. We are seeking an organized, detail-oriented Intake Specialist who can provide excellent client service while handling a high-volume, fast-paced environment.

This position is critical to creating a strong first impression for new clients and ensuring cases are opened accurately and efficiently.

Responsibilities

• Answer incoming calls and screen new potential cases
• Conduct accurate and detailed client intakes and gather accident information
• Open and organize files in case management software Communicate with clients regarding next steps and treatment coordination
• Follow up with insurance carriers and providers
• Maintain organized notes, comments, and documentation
• Work closely with attorneys, paralegals, and treatment staff
• Assist with administrative and operational tasks as needed
• Utilize AI-integrated tools and modern office technology to improve workflow efficiency and case organization

Qualifications

• Prior law firm, medical office, or customer service experience preferred
• Personal injury experience is a plus
• Strong communication and phone skills
• Heavy computer skills required
• Ability to multitask and stay organized under pressure
• Experience with Microsoft Office, Adobe, and case management systems preferred
• Fast learner with attention to detail
• Reliable, professional, and easy to work with
• Ability to work independently and as part of a team

Preferred Skills

• Experience handling high call volume
• Knowledge of insurance claims and personal injury terminology
• Familiarity with electronic records and document management
• Strong follow-up and task management skills
• Comfortable learning new software and automation systems
• Bilingual is a plus