Night Dispatcher

We’re excited about your interest in pursuing the next step in your career with US Foods! Your continuous growth and development is critical to our success. US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at View phone number on click.appcast.io. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days. NOTE: Before you begin your internal job search, please review the criteria you will need to start the process. BASIC PURPOSE The Dispatcher will coordinate driver assignments and activities to ensure proper distribution service to our customers. Escalate issues whenever there are risks to proper service. Schedule: Sunday - Thursday, 3:00pm-11:30pm ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations. Complete attendance trackers and verify that drivers are using Omnitracs properly. Ensure that customer’s needs are being met in a prompt and professional manner and escalate issues (late dispatch, breakdown, other service failures) to managers and sales force. Reassign routes as needed to solve service issues , and ensure that drivers are logging in and utilizing Proof of Delivery scanner. Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations. Visually inspect each driver’s appearance to verify that drivers are in proper uniform and have required PPE. Notify the manager / supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury. Other duties as assigned by manager. SUPERVISION: N/A RELATIONSHIPS Internal: Drivers, transportation managers and supervisors, sales External: Customers WORK ENVIRONMENT The work will take place both at a desk in an office environment and in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees. MINIMUM QUALIFICATIONS Related Experience/Requirements: Minimum one year of transportation or logistics experience. Knowledge/Skills/Abilities: Effective communication both verbally and in writing. Excellent telephone and customer service ability. Math, analytical, and organizational skills with high attention to detail. Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook. Problem solving and critical thinking abilities to solve problems of limited scope. Strong teamwork skills with the ability to support others in the department and division. Education High school diploma or GED/equivalent required. PREFERRED QUALIFICATIONS Prior dispatcher experience preferred. Knowledge of DOT Hours of Service Regulations and driver logs. Knowledge of our geographic delivery area. PHYSICAL QUALIFICATIONS Must be able to perform the following physical activities for described length of time: OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER JOB REQUIRES WORKER TO: FREQUENCY: STAND OCCASIONALY WALK OCCASIONALY DRIVE VEHICLE OCCASIONALY SIT FREQUENTLY LIFT 1-10 lbs (Sedentary) OCCASIONALLY 11-20 lbs (Light) OCCASIONALLY 21-50 lbs (Medium) OCCASIONALLY 51-100 lbs (Heavy) OCCASIONALLY Over 100 lbs (Very Heavy) N/A CARRY 1-10 lbs (Sedentary) OCCASIONALLY 11-20 lbs (Light) OCCASIONALLY 21-50 lbs (Medium) OCCASIONALLY 51-100 lbs (Heavy) N/A Over 100 lbs (Very Heavy) N/A PUSH/PULL*1 OCCASIONALLY CLIMB/BALANCE*2 OCCASIONALLY STOOP/SQUAT OCCASIONALLY KNEEL OCCASIONALLY BEND OCCASIONALLY REACH ABOVE SHOULDER FREQUENTLY TWIST OCCASIONALLY GRASP OBJECTS*3 OCCASIONALLY MANIPULATE OBJECTS*4 OCCASIONALLY MANUAL DEXTERITY*5 FREQUENTLY 1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift) 2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs) 3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel) 4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps) 5 (Manual Dexterity: Typing, use of office machines such as copiers, printers) Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: As applicable, this role may also receive overtime compensation. Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). Grade: N08 Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $17 - $26 ***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status*** This site is ONLY for Associates of US Foods that are currently on a Leave of Absence. If you are NOT an Associate of US Foods on Leave - please visit our career site. If you are NOT an Associate at US Foods your application will automatically be declined. External Career Site Here is a listing of all of current Job Postings that are posted both externally AND internally. Please note, once you apply to an opportunity, you will immediately receive another task to complete the Internal Application questions. The answers to those questions will be routed to your Manager for review and approval. You will not be considered an applicant until the recruiter receives approval from your current manager.