Dock & Door Specialist

Dock & Door Specialist

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including consulting, material handling equipment, parts, and service, automated mobile robots, vision guided vehicles and automated guided vehicles, high density storage solutions including ASRS, robotic goods to person and shuttle systems, WMS/WES/WCS solutions and software, intralogistics solutions and automation including conveyor and high-speed sortation, and telematics.

As a Dock & Door Specialist, you will promote Carolina Handling both internally and externally, working closely with Sales and Operations. You will support the sale of Dock & Door and Intralogistics solutions by coordinating and supporting technical activities across multiple departments, systems, and workflows. As the Dock & Door Specialist, you will be responsible for selling Intralogistics and Dock & Door products designed for Manufacturing, Distribution Centers, Warehouses, and E-Commerce industries. Your focus will include managing and expanding existing Carolina Handling accounts, while also identifying and acquiring new clients. You will lead initiatives centered on warehouse optimization, Intralogistics solutions, and Dock & Door systems to drive business growth and ensure client satisfaction.

Responsibilities include:

Sales Strategy and Market Penetration

Plan, forecast, and achieve sales goals for Carolina Handling's Dock & Door solutions with assigned and new customers.

Analyze market potential and trends, identifying areas where product sales are weak, and collaborate with vendors and partners to improve market penetration for national and major accounts, as well as new business.

Engage with the industrial real estate market to expand new business in the assigned territory.

Lead sales programs and initiatives for Dock & Door solutions within assigned and new accounts.

Financial and Business Planning

Forecast and direct the achievement of expense and profit objectives for Dock & Door sales, addressing both short-range and long-range planning.

Develop, implement, and manage business plans and reporting systems to continually measure performance against objectives.

Work closely with the Vice President, ISG, to make strategic account planning and pricing decisions.

Customer Solutions and Project Management

Administer the entire process of addressing customer needs, ensuring specifications for Dock & Door projects are met.

Provide creative business solutions tailored to customer requirements, collaborating with Sales, Applications, Service, and Project Management teams for optimal implementations.

Assist in collecting and analyzing field data, including product specifications, customer facility details, and project-specific considerations.

Vendor and Partner Collaboration

Work with various suppliers to ensure proper solutions are provided, aligning with customer needs and Carolina Handling's goals.

Perform any other duties as assigned or required to support the company's overall operations and objectives.

Requirements include:

Bachelor's Degree in Business, Engineering, or a related field, or equivalent work experience preferred

5+ years of experience in Dock & Door sales or service development

Demonstrated Skills and Successful Experience

Strong business acumen with a solid understanding of key business drivers.

Proven ability to acquire new business while maintaining strong relationships with existing Carolina Handling customers.

Ability to build and maintain customer confidence, consistently delivering exceptional customer service.

Active listener who seeks clarification to fully understand customer needs.

Persistent in overcoming obstacles with a strong commitment to self-improvement.

Effective in managing competing demands and using time efficiently.

Highly motivated and driven to achieve challenging goals.

What You'll Need for Success includes:

Information Management: Skilled in managing large volumes of information accurately and efficiently.

Communication Proficiency: Capable of assimilating and conveying information professionally.

Independence and Collaboration: Able to work both independently with minimal supervision and collaboratively in team settings.

Work Ethic: Demonstrates accountability, effective time management, self-motivation, strong attention to detail, and a commitment to continuous learning.

Team Mindset: Embraces a team-oriented approach, working with others to achieve common goals.

Coachability: Maintains a curious mindset and approach, receptive to feedback and learning opportunities.

Problem-solving and Critical Thinking: Actively engages in problem-solving and exercises critical thinking skills to address challenges effectively.

Benefits of Joining the Team include:

Health Benefits: Medical, Dental and Vision Insurance, Prescription Drug Plan.

Financial and Tax-Saving Benefits: Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.

Additional Benefits: Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.

Company Benefits: Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.

Comprehensive Perks Package Including:

Competitive Commission Program: Our commission program serves as a powerful motivator, driving you to excel in your role and exceed your targets. With our commission program, there is no limit to how much you can earn!

Company Vehicle or Automobile Allowance: This includes a fuel card and maintenance coverage.

Technology and Home Office Setup: This includes a cell phone, laptop, iPad, dual monitors, a docking station, and a wireless keyboard and mouse.

Expense Reimbursement

Flexible Work Arrangements: This includes remote work options and flexible scheduling.

Professional Development Opportunities: This includes training programs and tuition reimbursement for further education or certifications.

Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.

Company-sponsored social events and team-building activities.

Employee recognition program

Physical Requirements & Working Conditions include:

This position is classified as medium work, involving the operation of motor vehicles and heavy equipment, as well as movement to complete tasks or transition between work sites. Physical demands include the ability to frequently lift and/or move objects weighing up to 25 pounds and occasionally up to 50 pounds. Manual dexterity is necessary for equipment operation, computer use, writing, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, and the ability to adjust focus.

This role entails working in a dynamic environment, encompassing both office-based tasks and visits to customer sites, involving regular interaction with internal and external customers. Travel to customer locations for sales calls and presentations is a requirement, potentially exposing the individual to diverse environments, including the risk of encountering harmful or corrosive chemicals if proper safety protocols are not followed. Additionally, the role often involves exposure to various outdoor weather conditions. The individual in this position must adeptly manage strict deadlines, shifting priorities, and a high volume of information flow while consistently upholding professionalism. Standard office equipment such as laptops and smartphones are routinely utilized, and noise levels typically range from moderate to high.

Travel Requirements: 25% travel expected, Daily/Weekly travel to customer sites is required; Occasional overnight travel may be required based on the location and scope of the project, for meetings and/or conferences.

This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Management reserves the right to modify, add, or remove duties as necessary to meet business needs. This job description does not create a contract of employment between the company and the employee.

Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!