Front Desk Agent - Hotel Indigo Old Town Alexandria

divh2Front Desk Agent/h2pThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, youll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. Youll also create the warm atmosphere that makes our guests feel at home in any location./ppBe the warm welcome that kicks off a memorable guest experience./pulliAcknowledge IHG Rewards Club members and returning guests, in person or on the phone/liliTake and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay./liliHandle cash and credit transactions./liliStart every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes./liliStay one step ahead of guests needs record and act on their preferences, and handle their messages, requests, questions and concerns./liliBe a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary./liliStay safe all the time. Following our safety procedures, youll report all incidents and wear any protective gear needed./liliTake pride in your appearance and place as a brand ambassador./liliAlways know what events and activities are on the days schedule./liliJump into other ad-hoc duties when your colleagues need your help./li/ulpCommunication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk to./pulliYour problem-solving skills will turn issues into opportunities so every guest leaves with great memories./liliFluency in the local language - extra language skills would be great, but not essential./liliLiterate and tech-savvy - youll need a good grasp of reading, writing, basic maths and computers/liliFlexibility - night, weekend and holiday shifts are all part of the job./liliYoull have a high school diploma or qualification. A college or university degree would be a bonus, but not essential./liliExperience - ideally youll have spent at least one year in a front desk or guest service position./liliStrength - sometimes youll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling./li/ulpThe hourly starting pay rate for this role $19.50./ppWe offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees./ppAt IHG, weve made a promise. As one of the worlds leading hotel groups, were here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected wherever they are in the world. Want to be part of the journey?/ppHotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area. Bring your story, to inspire new ones./ph2Job Info/h2ulliJob Identification 163027/liliJob Category Hotel-Operations/liliJob Schedule Full time/liliLocations 220 South Union Street, Alexandria, VA, 22314, US/li/ul/div