Security Officer

SUMMARY: The primary responsibility of this position is to assure the safety and wellbeing of guests, visitors and associates and provide exceptional guest services. Specific responsibilities include, but are not limited to the following:

DUTIES AND RESPONSIBILITIES:
1. Monitors all Lake of the Torches Resort Casino properties for suspicious or disruptive activities and take action as necessary.
2. Reports all suspicious and disruptive activities immediately to the Officer in Charge for review and further action.
3. Responsible for managing disturbances and situations on the Lake of the Torches Resort Casino property to minimize disruptions and ensure appropriate courses of action are taken in a professional manner.
4. Provides exceptional guest services to assist in guest relations and ensuring the safety and wellbeing of guests, associates and Lake of the Torches Resort Casino properties.
5. Assists in the monitoring of internal operations to ensure operational and procedural policy adherence.
6. Is responsible for monitoring of slot department associates while associates are servicing slot machines, replenishing TITO, hand pays or jackpot payouts.
7. Assists table game associates with game fills and assistance with guests.
8. Monitors vault hard count associate activities during drop duties.
9. Responsible for performing cash transfer activities to and from off-site destinations.
10. Is responsible for cooperating with law enforcement agencies and provides depositions or courtroom testimony when necessary.
11. Respond to medical emergencies and provide basic First Aid, CPR, and AED if necessary.
12. Must be able to receive CPR certification
13. Performs other duties as assigned.

POSITION RELATIONSHIPS:
Internal: Frequent contact with associates at all levels within all departments of the organization.
External: Continual contact with guests and visitors. Occasional contact with law enforcement agencies and suppliers.

SUPERVISION RECEIVED: Receives direction and supervision on a daily basis from the Officer in Charge or Security Manager.

EDUCATION: A High School education or equivalent is required.

EXPERIENCE: Previous experience in a security or customer service environment is required. Prior experience in a casino environment of in Native American Gaming is preferred.

SKILLS AND REQUIREMENTS: Must possess excellent interpersonal, communication, customer service skills. Must be able to manage and maintain confidential and sensitive information with diplomacy and tact. Must maintain a professional demeanor in stressful situations as necessary.

WORKING ENVIRONMENT:
1. Work Conditions: The majority of position responsibilities are performed on the gaming floor and at all Lake of the Torches Resort Casino properties with exposure to differentials in temperature.
2. Exposure to Hazards: May be exposed to situations where spills, wet floors or guest behaviors may create undesirable conditions.
3. Physical Requirements: Must be able to walk, sit, stand, bend or lift for extended periods of time.
4. Basic First Aid Requirements: Must be able to perform CPR and administer an AED

BEHAVIORS: The vision, goals and objectives of Lake of the Torches Resort Casino requires the Security Officer to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, customers and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each customer, visitor and fellow employee is a requisite of successful job performance.

OTHER: Must attend all mandatory meetings and participate in departmental training and development sessions.