Supervisor of Vocational Services

Job Description

Job Description

Description:

At employU, our culture is EPIC. It’s not just a buzzword; it’s how we show up every day for our team and the community we serve. 

employU Values Statement — EPIC

Empowerment – We give every person the tools, support, and confidence to chart their own career path. 

Passion – Energy and enthusiasm drive us to exceed expectations and change lives. 

Integrity – Honesty, transparency, and ethical decision-making guide everything we do. 

Commitment – We invest in long-term partnerships with clients, employers, and one another to ensure shared success. 

Looking for meaningful work with a team that lives its values? You’ll fit right in at employU. Join our team!

A flexible schedule, paid weekly, working in the community, making a difference, being surrounded by a great team, and maintaining work/life balance—this is what you can expect working at employU.Our team works within the disability community to empower our customers with the knowledge, connections, and confidence required to achieve independence by establishing a sustainable career. Because we are always expanding, there is always an opportunity for growth for those seeking career advancement. Want to get a glimpse into the employU atmosphere? Watch this video:  

Full-time employees are offered:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Pet Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Paid Time Off
• Paid Holidays
• Bonus Potential (eligible positions)
• Flexible work schedule for exceptional work/life balance

Part-time employees may be offered:

• Dental Insurance
• Vision Insurance
• Pet Insurance
• 401(k) Plan
• Paid Time Off
• Paid Holidays
• Basic Life Insurance
• Employee Assistance Program (EAP)
• Flexible work schedule for exceptional work/life balance

POSITION SUMMARY

The Supervisor of Vocational Services is a leadership role that sits between the Area Manager and frontline employment staff. This role is responsible for building and leading a local team of Employment Specialists and Job Coaches, including staffing, training, coaching, and daily accountability. The Supervisor of Vocational Services helps grow referrals and caseload volume within the assigned area and ensures the employU service model is followed. This role may include carrying a temporary caseload during the early stages of team growth, with the expectation of transitioning fully into a team leadership role as the pod matures.

Reasonable Accommodations Statement  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

ESSENTIAL FUNCTIONS

Team Leadership & Accountability
• Coaches Employment Specialists and Job Coaches on activity, follow-through, and quality of service.
• Holds team members accountable to the expected service model and performance standards.
• Monitors staff performance and addresses concerns proactively.
• Trains new team members until they are able to work independently.
• Runs weekly accountability meetings with staff and follows up on issues early.
Growth & Development

• Supports recruiting efforts to build out the local team, including Employment Specialists and Job Coaches.
• Leads outreach and referral-building activities to grow caseload volume within the assigned area.
• Helps launch new services or programs as assigned by leadership.
• Partners with the Area Manager to build a stable, high-performing pod over time.
• Monitor service quality and ensure compliance with the employU service model.  
• Proactively identify and resolve operational and performance concerns. 

Direct Service (Early-Stage Caseload)
• May carry a personal caseload while the pod is still being built; this is temporary by design.
• Transitions out of direct caseload responsibilities as the pod reaches full staffing capacity, shifting focus to coaching and management.
• Ensures caseload activities meet organizational and funding-source standards while the caseload is active. 

Administrative Duties
• Ensures timely and accurate completion of case notes, billing, and required documentation for any personal caseload.
• Monitors and evaluates pod performance, tracking progress toward net-revenue-per-ES targets.
• Prepares and communicates updates on pod performance to the Area Manager.
• Completes other related tasks as directed.

POSITION QUALIFICATIONS

Competency Statement(s)
• Leadership
• Coaching & Team Development
• Communication
• Interpersonal Skills
• Organizational Skills
• Time Management
• Business Acumen
• Accountability & Follow-Through 

SKILLS & ABILITIES  

Education
• Bachelor's degree in Human Services, Rehabilitation, Psychology, Social Work,
Business, or a related field required.
Experience

• Prior experience in employment services, vocational rehabilitation, job coaching, or a
related human-services field preferred.
• Prior supervisory, coaching, or team-lead experience preferred.
Computer Skills
• Proficiency in Microsoft Office Suite and web-based case management/CRM systems.
Other Requirements
• Strong knowledge of vocational rehabilitation, employment services, or workforce
development preferred.
• Ability to work effectively with diverse populations, including individuals with disabilities.
• Ability to pass a level 2 background check.
• Must have reliable transportation, a valid driver's license, auto registration, and auto
insurance with minimum coverage of bodily injury $50,000 per person / $100,000 per
accident.
• Confidentiality and the ability to manage multiple priorities and deadlines is required. 

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

These conditions are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Field and office environment.
Physical: Standing, walking, reaching, and prolonged periods sitting while driving and
working on a computer. Must be able to lift up to 25 pounds as needed.
Vision: See within the normal visual range with or without correction; vision sufficient to read
computer screens and printed documents.
Hearing: Hear within the normal audio range with or without correction

Supervision: Supervises Employment Specialists and Job Coaches within the assigned pod.
Travel: Local travel required within the assigned area.