Housekeeping Supervisor

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Job Description

Position Summary

The Housekeeping Supervisor is a leader and quality guardian, ensuring that all guest rooms and public areas consistently meet Forbes Travel Guide 5-Star standards. This role is responsible for supervising housekeeping operations, inspecting rooms with meticulous attention to detail, and coaching team members to deliver flawless cleanliness, presentation, and anticipatory service. The Housekeeping Supervisor plays a key role in creating a refined, seamless, and luxurious environment for every guest.

What You Will Accomplish

Key Responsibilities

• Conduct detailed inspections of guest rooms, suites, and public areas to ensure flawless presentation.
• Ensure rooms meet Forbes standards of precision, consistency, and visual perfection.
• Verify proper setup of amenities, linens, lighting, temperature, and ambiance.
• Supervise, coach, and motivate Housekeeping Attendants to deliver exceptional performance.
• Provide ongoing training aligned with Forbes service and cleanliness standards.
• Ensure team members understand the importance of presentation, timing, and guest privacy.
• Reinforce anticipatory service by preparing rooms tailored to guest preferences and profiles.

What You Will Bring

Qualifications

• Previous supervisory experience in luxury housekeeping preferred.
• Strong attention to detail with a commitment to excellence.
• Excellent leadership, communication, and coaching skills.
• Knowledge of Forbes Travel Guide or luxury hospitality standards preferred.
• Ability to work in a fast-paced environment while maintaining high standards.
• Flexibility to work weekends, holidays, and varied shifts.

OS&E Coordinator - New Hotel Opening
Position Summary

The OS&E Coordinator is responsible for planning, purchasing, tracking, receiving, storing, and distributing all Operating Supplies & Equipment (OS&E) required for the successful opening of the hotel. This role works closely with the project team, ownership, procurement, contractors, designers, and hotel department leaders to ensure all operational supplies, furniture, fixtures, equipment, and office materials are installed, organized, and ready for opening day.

Key Responsibilities

• Coordinate all OS&E procurement activities from project initiation through hotel opening.
• Develop and maintain OS&E budgets, inventories, procurement schedules, and tracking reports.
• Coordinate receiving, warehousing, inventory control, and distribution of all OS&E items.
• Assist with the delivery, assembly, placement, and installation of furniture, fixtures, and operational equipment throughout the hotel.
• Support the setup and organization of guest rooms, public spaces, back-of-house areas, offices, and operational departments.
• Assist department leaders with setting up offices, including furniture placement, office supplies, filing systems, and operational materials.
• Coordinate the movement and relocation of furniture, equipment, and supplies as operational needs change during the pre-opening phase.
• Work alongside contractors, vendors, and hotel staff to ensure departments are fully equipped and operational according to the opening schedule.
• Conduct quality inspections of delivered goods and report damaged, missing, or incorrect items.
• Maintain accurate inventory records, asset documentation, and storage organization.
• Monitor purchase orders, invoices, and expenditures to ensure budget compliance.
• Assist with room and departmental installations, mock operations, and opening readiness activities.
• Support hotel leadership with special projects and operational tasks necessary to achieve a successful opening.

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to walk, stand, crouch/bend/stoop, reach, smell, and push/pull, the employee is constantly required to hear and talk. The employee must occasionally sit, grasp, and lift objects weighing up to 50 pounds or more. Specific vision abilities constantly required are near vision and occasionally required include close and far vision.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.