Spa Sales Specialist

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Our brand purpose is to Elevate the Lives of the People we Touch . Join the Massage Heights team to help us inspire, educate, and promote a balanced lifestyle for every member and guest.

Do You Love Closing Deals AND Changing Lives?

Massage Heights Decatur isn't your typical spa front desk. We're building a high-performance membership sales team , and we need a natural closer who knows how to build genuine rapport, ask the right questions, and guide guests toward a decision that actually improves their life — consistent, affordable wellness care.

If you've ever felt capped in a retail or call-center sales job, or you're a sales-driven person tired of pushing products you don't believe in, this could be your next move. Here, you're selling something people leave the building thanking you for.

What You'll Be Doing

• Owning the guest journey from check-in to close — greeting every guest with warmth and building rapport within the first 60 seconds
• Running our proven sales process — intake questions, value bridge technique, and objection handling scripts designed to convert first-timers into members
• Presenting membership options confidently and clearly, tailoring the offer to what each guest actually needs (not a one-size-fits-all pitch)
• Handling objections with empathy and skill — "let me think about it" becomes "sign me up"
• Hitting and tracking conversion targets — you'll know your numbers daily, weekly, and monthly
• Following up with prospective members who didn't convert on their first visit
• Collaborating with therapists and management to ensure every guest has a five-star experience that makes the sale easy

What We're Looking For

• 1+ years of sales experience — retail, membership-based business (gym, spa, salon), or similar high-conversion environment strongly preferred
• A track record of hitting sales or conversion targets — be ready to talk numbers in your interview
• Natural rapport-builder — you can read people, adjust your approach, and make strangers feel comfortable fast
• Process-driven mindset — you follow a proven script and system rather than winging it, but know how to make it feel authentic
• Resilient and coachable — you take feedback, adjust, and keep improving your close rate
• Excellent communicator — in person and on the phone
• Reliable and organized — able to manage a front desk, schedule, and sales pipeline simultaneously

Why Join Us

• Uncapped commission — the better you sell, the more you earn
• A proven sales system — you're not figuring this out alone; we provide scripts, training, and ongoing coaching built on frameworks from top sales educators
• Growth path — high performers move into leadership as we expand
• A product people actually want — no cold calls, no convincing people they need something fake. You're offering real relief and real results.
• Team culture that celebrates wins — we track numbers, celebrate closes, and push each other to get better