Desktop Services Senior Technician

The Senior Desktop Services Technician provides advanced technical support and resolution services to end users across the organization. This position ensures timely and effective resolution of service requests related to computer hardware software and systems contributing to a high standard of service excellence. This position collaborates closely with internal Information Services (IS) teams corporate departments and third-party vendors and regularly interfaces with senior management and executive leadership. Responsibilities include troubleshooting documentation escalation and active participation in team initiatives while maintaining confidentiality and staying current with emerging technologies.

The base salary for this role is $78000 $83840 per year. Actual pay will be determined by factors such as education experience and job-related skills relevant to the role. Marcus & Millichap is a multi-state employer and posted salary ranges are provided in good faith for compliance with all relevant pay-transparency regulations. These ranges may not reflect potential compensation for positions based in other states or regions.

Responsibilities:

• Deliver technical support for both complex and routine issues involving Microsoft applications Windows macOS and a wide range of internal and third-party software tools.
• Ensure seamless integration of desktop computers and related devices with systems such as file servers email servers conferencing platforms and administrative tools.
• Troubleshoot and resolve connectivity issues cybersecurity escalations printer malfunctions and network permissions.
• Respond to service requests via phone email and in-person within established Service Level Agreement (SLA) guidelines.
• Document track and monitor issues; escalate when necessary to ensure timely resolution and customer satisfaction.
• Apply sound judgment to escalate work orders beyond individual scope when appropriate.
• Participate in weekly Desktop Services team meetings and contribute to team initiatives.
• Maintain confidentiality of company and personnel information.
• Stay current with emerging tools systems and best practices in the IS landscape to enhance support and service delivery.

May perform other duties as assigned.

Qualifications:

• Three (3) years of experience in an information technology (IT) support role serving a large and distributed user base.
• Bachelors degree or equivalent training and experience.
• Proficiency in Microsoft applications and operating systems.
• Strong organizational skills and attention to detail.
• Excellent communication skills across email phone and in-person interactions.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Ability to demonstrate a customer first approach and build effective working relationships.
• Capable of lifting and/or carrying up to thirty-five (35) pounds.
• Creative thinker with collaborative problem-solving skills.
• Self-motivated and adaptable to a variety of work projects.
• Technical certifications such as Information Technology Infrastructure Library (ITIL) Foundation Help Desk Institute (HDI) CompTIA A Microsoft Certified Solutions Expert (MCSE) CompTIA Network or similar are desirable.

Marcus & Millichap offers a comprehensive benefits package designed to support employees health well-being and financial security. Eligible employees may have access to the following benefits subject to the terms of applicable benefit plans:

Health dental and vision insurance

Paid time off and paid holidays

401(k) retirement plan with employer matching contributions

Life and disability insurance

Employee Assistance Program (EAP) and wellness resources

Benefits eligibility coverage and employer contributions may vary based on position employment status location and length of service. This summary is provided for informational purposes only and does not constitute a guarantee of benefits. Additional details will be provided during the hiring process or upon request.

Marcus & Millichap does not currently sponsor transfer or renew employment visas. Candidates must be authorized to work in the United States on a permanent basis without employer sponsorship now or in the future.

We are an Equal Opportunity Employer and are committed to providing reasonable accommodation to qualified individuals with disabilities. If you need assistance with the application process or require a reasonable accommodation to perform the essential functions of this position please contact us at

Marcus & Millichap is an Equal Opportunity Employer. We consider all qualified applicants without regard to race color religion sex sexual orientation genderidentity national origin age disability veteran status or any other protected characteristic under federal state or local law.

Required Experience:

Senior IC