Front Desk Lead

Front Desk Lead At Arete

We're Arete, an Agentis Longevity Clinic Agentis Longevity is pioneering care in hormone optimization therapy, peptides, exosomes, and other longevity-centric treatments advancing clients to live longer, healthier, happier lives. We are here to transform longevity care as a trusted clinical partner for you. Arete is our Nashville-based longevity clinic delivering advanced in-clinic services, including hyperbaric oxygen therapy, IV infusions, peptide therapy, ozone therapy, red light therapy, whole-body cryotherapy, and infrared sauna, plus travels to larger client communities. We help every client feel and perform at their best through a personalized, precision approach to recovery, performance, and longevity.

We're Looking for You As the Front Desk Lead at Arete, you are the heartbeat of the clinic. You keep the day running smoothly from open to close, ensure every client receives an exceptional experience, and serve as the Clinic Manager's right hand for in-clinic responsibilities. When the Clinic Manager is not present, you lead the team on-site keeping clinic flow on track, resolving issues in the moment, and modeling the Arete standard. You report directly to the Clinic Manager.

Who You Are You embody Agentis & Arete values and demonstrate key competencies that ensure both client and team success. Our values are essential for how we hire, lead, collaborate, and succeed together every day. Our Front Desk Lead sets the tone for every client visit and shows up with a driven & positive mindset rooted in our mission, vision, and values.

Our Values Integrity in Practice: We uphold the highest standards by proactively seeking solutions to improve lives. By shifting from a reactive to a preventative healthcare model, we ensure our actions consistently meet our clients' needs. Mission for Excellence: Excellence is at the heart of everything we do, driving us to achieve peak performance. We are committed to continuously advancing health and wellness, always striving for the next level. Passion for Impact: We believe in taking an active role in one's own well-being to drive breakthroughs. By focusing on quality outcomes, we provide hope and lasting health that leads to life-changing impacts for our clients. Accessibility: We make the transformative power of health accessible to clients nationwide, ensuring their needs are met as they take control of their well-being. By providing resources, guidance, affordability, and transparency, we empower clients to live longer and live well as they age. Clinical Quality: We focus on continuous improvement through innovation. We set the benchmark for industry-leading quality, client-centered care. Teamwork: By working together, we create comprehensive solutions that address the diverse needs of our clients, driving better outcomes and a stronger impact.

What You'll Do

• Clinic Flow & Front Desk Operations
  • Own front desk operations from open to close, including client check-in, check-out, scheduling, and appointment confirmations.
  • Manage the daily schedule in Boulevard to keep clinic flow on time and maximize provider, room, and modality availability.
  • Process client charges, memberships, packages, and payments accurately.
  • Keep the lobby and clinic clean, organized, stocked, and client-ready throughout the day.
• Client Experience
  • Create a warm, professional first and last impression consistent with the Arete brand.
  • Build lasting client relationships; address client questions and concerns promptly and escalate to the Clinic Manager as needed.
  • Educate clients on Arete offerings, memberships, packages, and protocols, and introduce loyalty and referral programs.
  • Encourage satisfied clients to share reviews on Google and Facebook.
• Clinic Manager Partnership & Team Leadership
  • Partner with the Clinic Manager on day-to-day in-clinic responsibilities and priorities.
  • Serve as the on-site lead when the Clinic Manager is not present directing clinic flow, supporting teammates, and resolving issues in real time.
  • Help train and onboard new teammates as directed.
  • Model professionalism and Arete standards; uphold employee handbook guidelines.
• Inventory, Facilities & Vendors
  • Manage inventory, supply reorders, and the storage unit; ship and fulfill client orders.
  • Coordinate outside services (cleaners, maintenance, modality service) and communicate with the building manager and landlord as needed.
  • Check equipment regularly and report broken equipment or office issues immediately.
• Growth & Continuous Learning
  • Maintain a strong working knowledge of all Arete services and treatments, and stay current on new offerings.
  • Attend weekly 1:1s with the Clinic Manager and all-staff meetings, contributing ideas for clinic improvement.
  • Support marketing, branding, and partnership initiatives as directed.

What You Have

• 2+ years of front desk, client-facing, or coordinator experience in healthcare, wellness, medspa, or hospitality.
• Lead, key-holder, or shift-lead experience preferred.
• Scheduling or practice management system experience; Boulevard is a plus.
• Highly organized, calm under pressure, and able to multitask in a fast-paced clinic.
• Strong, professional communication skills and a service-first mindset.
• Passion for the longevity, health, and wellness space.

Measures of Success

• Client experience (reviews and client feedback)
• Schedule utilization and on-time clinic flow
• Accuracy of client charges, memberships, and packages
• Inventory accuracy and clinic readiness

What We Offer

• Full-time position on-site at our Nashville clinic, with 4 open-to-close days (10 hours/day) on a rotating schedule, including weekends in rotation
• Healthcare & Financial Wellness Benefits
• Paid Time Off to recharge
• Ongoing training, mentorship, & growth opportunities

Pay Range $24$28/hr Check Us Out Agentislongevity.com | Arete-wellness.com