Residential Plumbing Operations Manager

Job Description

Job Description

Residential Plumbing Operations Manager

Roto-Rooter Plumbing and Water Cleanup

Wausau, WI

Full-Time | Leadership Opportunity

Pay: $60,000-$85,000+ annually based on experience, leadership background, and performance

Lead a High-Performing Plumbing Team with a Company Focused on Growth

Roto-Rooter Plumbing and Water Cleanup is looking for an experienced Residential Plumbing Operations Manager to oversee our growing plumbing department in the Wausau area. This is an outstanding opportunity for a proven leader who enjoys coaching technicians, improving operations, developing customer relationships, and helping a business grow.

Whether you're currently a Service Manager, Plumbing Supervisor, Operations Manager, Field Manager, or Lead Plumber ready to move into leadership, this position offers the opportunity to build a successful team while making a direct impact on company performance.

As the Residential Plumbing Operations Manager, you'll lead the day-to-day operation of the plumbing department while helping technicians succeed, improving customer satisfaction, increasing productivity, and supporting continued business growth.

Why Join Roto-Rooter?

• Competitive salary of $60,000-$85,000+ based on experience

• Company pays 50% of employee health insurance premiums

• Dental, vision, life, short-term disability, long-term disability, accident, and critical illness insurance options

• Up to 20 days of paid time off based on tenure

• 401(k) with up to a 3.5% company match

• Stable year-round work with a growing organization

• Leadership development and ongoing professional training

• Modern fleet, equipment, and technology

• Opportunities to advance into regional leadership positions

• Supportive, team-oriented culture focused on employee success

What You'll Do

As the Residential Plumbing Operations Manager, you'll oversee the daily performance of the plumbing department while ensuring technicians have the support, coaching, and resources needed to deliver exceptional customer service. You'll work closely with dispatch, customer service representatives, field technicians, and company leadership to maximize scheduling efficiency, technician productivity, and overall department performance.

You'll conduct ride-alongs, provide coaching and performance feedback, review completed work for quality and consistency, and help technicians improve both their technical abilities and customer communication skills. You'll monitor key performance indicators, analyze department performance, identify opportunities for improvement, and implement strategies that increase revenue, profitability, and customer satisfaction.

You'll also assist with staffing, hiring, onboarding, technician development, budgeting, inventory management, fleet oversight, vendor relationships, warranty coordination, purchasing, and operational planning. When customer concerns arise, you'll work directly with homeowners to resolve issues professionally while maintaining the company's reputation for exceptional service.

What We're Looking For

We're seeking an experienced plumbing professional with at least five years of industry experience and previous leadership responsibilities overseeing plumbing technicians or service teams. Candidates should have a strong understanding of residential plumbing service operations, technician development, customer service, and department management.

Successful candidates will possess strong leadership, communication, and organizational skills with the ability to motivate teams, improve operational performance, and hold employees accountable while creating a positive work environment. Experience managing departmental budgets, reviewing performance metrics, forecasting revenue, and driving profitability is highly preferred.

We're looking for someone who is comfortable using scheduling software, tablets, reporting systems, and other business technology while effectively balancing field operations, customer relationships, and business performance. A valid driver's license with an acceptable driving record is required.

What Makes You Successful

You enjoy helping people succeed and understand that developing technicians is just as important as growing revenue. You know how to balance customer satisfaction, employee accountability, operational efficiency, and financial performance while creating a positive culture built on teamwork, professionalism, and continuous improvement. You lead by example, communicate effectively, and thrive in a fast-paced environment where no two days are the same.

Build Your Leadership Career with Roto-Rooter

At Roto-Rooter Plumbing and Water Cleanup, we believe strong leadership drives exceptional customer experiences. If you're ready to lead a talented plumbing team, influence the growth of a successful operation, and build a rewarding long-term leadership career, we'd love to hear from you.

Apply today to become the next Residential Plumbing Operations Manager in Wausau, Wisconsin.