Product Support Analyst
Texas State Library and Archives Commision
Testing Methodologies and Tools: Proficiency in UAT processes, test plan creation, and familiarity with QA tools.
Experience with system architectures, databases, and scripting languages to facilitate effective testing and troubles.
Exceptional working knowledge of testing tools/softwares (i.e. SQL, JIRA, Swagger, Postman, TOAD, etc).
Knowledge of industry-specific domains:(i.e. Education, Data Standards, Texas Education Requirements, TEA, etc).
Analytical Thinking: Strong problem-solving skills to identify, analyze, and resolve defects during testing/prod review.
The ability to meticulously examine test results, document findings, and ensure adherence to quality standards.
Excellent communication skills to effectively work with cross-functional team.
Prior experience in handling escalated support tickets or working in high-level technical support roles.
Detail-oriented with a focus on quality standards.
Technical knowledge of system architectures and scripting.
Experience in automated testing frameworks.
Vacancy posted 4 days ago
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