Consumer Care & Retail Specialist

Consumer Care & Retail SpecialistYour Impact. Our Legacy. At Bemis Manufacturing Company, you're not just joining a team—you're becoming part of a family that's been crafting innovation, quality, and tradition for over 120 years. Rooted in Sheboygan Falls, WI, we're driven by a commitment to creating products that make a difference in everyday life while fostering an environment where our employees can thrive, grow, and achieve their personal and professional goals. When you join Bemis, you're stepping into a workplace where your ideas are valued, your contributions are recognized, and your potential is limitless. We believe in empowering individuals to make meaningful impacts—on our products, our customers, and our community. Together, we'll shape the future while honoring our legacy. Are you ready to make your mark and build a career that truly matters? Join us at Bemis Manufacturing, where your passion meets purpose.Role Overview: The Consumer Care & Retail Specialist will work under the direction of both the Customer Service Manager and Bemis Bath Shoppe Manager. This role will include all phases of activity normally associated with the Bemis Bath Shoppe & Boutique, consumer care, and order entry. The incumbent will live the corporate values of treating people with dignity and respect, practicing leadership, driving continuous improvement, acting with a sense of urgency, promoting innovation, fighting for consensus, and managing through teams.Specific Responsibilities:Provide friendly, courteous customer service using cross-selling techniques to guide, direct and influence the purchasing decision. In store & via phone.Product consultation and demonstration.Function as a consultant in terms of product function and design.Staying up to date with product knowledge as product offerings change.Cash register sales, order fulfillment, phone sales, process customer orders/returns and all related transactions.Assist with store operations including daily opening and closing, cash reconciliation, display changes, product receiving/stock counts, general housekeeping, point of sale problem solving, and preparation of reporting.Assist with merchandising displays to maintain a sophisticated product presentation.Inventory control/replenishment. Maintain proper stock levels.React promptly to coordinate, communicate, and implement customer driven requirements.Acquire and provide knowledgeable product data for reps and customers.Proactively communicate order status updates to reps and customers.Actively engage in efforts to improve methods to benefit the customer and the effective operation of the department.Provide courteous and professional response for consumer sourced communication and concerns.Perform order entry for general accounts.Miscellaneous projects as required.Skills & Qualifications:High school diploma or equivalent. Post high school education preferred1 – 2 years of retail experienceAbility to become a product knowledge expert, including understanding the differences in materials, components, functionality, and the application best suited for each customer.Ability to interact and provide excellent customer service. Both in-person and on the phone.Ability to always maintain professional attitude.Effective and persuasive verbal and written communicator that provides confidence in all situations with reps, consumers, sales managers, and internal partners.Microsoft Office experience (Outlook, Excel, Word).Strong attention to detail with ability to prioritize and multitask.Ability to work with minimum supervision and stay self-motivated.Ability to work flexible hours, including some Saturdays (no Sundays or holidays). Additional hours required during sales events within the shoppe.Minimal lifting, up to 25lbs. Minimal bending, reaching and climbing ladders.Bemis Manufacturing Company does not offer employment-based sponsorship for work authorization, including H-1B, TN, or any other visa status, now or in the future. Applicants must be authorized to work in the United States without sponsorship.