Retail Team Lead - Rome

Retail Team Lead

The Retail Team Lead plays a key role in supporting the daily operations of the sales floor by leading through example in customer service, merchandising, and team engagement. This hands-on role is responsible for helping to maintain retail standards, assisting with team supervision and training, and ensuring a clean, organized, and customer-friendly environment. The Retail Team Lead actively contributes to achieving operational goals while developing the skills necessary to coach and lead others in alignment with our Core Values and Mission.

Roles and Responsibilities

• Support daily sales floor operations including setup, restocking, zoning, and recovery.
• Provide guidance to team members to ensure exceptional customer service.
• Maintain merchandising standards such as signage, cleanliness, and product rotation.
• Enforce store policies including pricing accuracy, color tag rotation, and shop-ability standards.
• Ensure timely placement and replenishment of merchandise, addressing gaps in inventory.
• Assist with seasonal changes, promotional displays, and special merchandising projects.
• Actively train and coach team members, offering real-time feedback and support.
• Assist with opening and closing procedures as directed by store leadership.
• Communicate daily priorities and goals during team huddles.
• Address customer concerns in a professional manner and escalate when appropriate.
• Promote and model adherence to all safety, loss prevention, and operational policies.
• Serve as the on-floor point of contact in the absence of a supervisor or manager.

Skills and Qualifications

• Must be 18 years of age or older.
• Reliable, consistent, and dependable.
• Strong attention to detail and ability to follow through.
• Ability to work in a fast-paced environment and meet production goals.
• Capable of standing, bending, and lifting throughout the shift.
• Able to lift merchandise bags up to 50 pounds.
• Willing to wear required personal protective equipment (PPE).
• Able to meet the physical demands of the role, including extended periods of walking and standing.
• Comprehensive on-the-job training will be provided.

Competencies

Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%

Physical Demands:

• Frequently - Carrying up to 50 lbs., pushing and pulling up to 25 lbs., lifting up to 50 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling and smelling.
• Frequently - Walking on tile/concrete, bending, feeling, and reaching waist/overhead level.
• Continuously - Standing on tile/concrete, talking, seeing, and hearing.

Other:

• Mostly regular and weekend hours, occasionally working evenings and holiday hours as needed.
• Working environment includes inside of building with semi- controlled temperatures and outside conditions with varying weather and temperatures.

Other duties as assigned: Please note that this job description may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document. This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The duties and responsibilities outlined here are intended to provide an overview of the primary functions of the role, but they may change as the needs of the organization evolve.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.