Fraud Servicing Specialist - Contact Center (Hybrid) - Starting at $20.05/HR

Train On‑Site/Home Office Program This position requires you to complete training on site at 1000 Technology Drive, O'Fallon, MO 63368. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required. All work schedules require one weekend day of work with off days being a weekday and a weekend day. Work schedules are provided on a first-come, first-serve basis. We Offer Competitive rates start at $20.05/hr Day 1 Health Benefits State of the Art facility Flexible Work Strategies Collaborative team environment 401(k) match Tuition Reimbursement Incredible opportunity for both career and personal growth Job Summary The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity. Responsibilities Perform investigation of potential fraud activity on existing credit card accounts. Respond to inbound client inquiries and assist with specific service-related requests and concerns. Provide solutions to client issues through the usage of all available resources under limited supervision. Complete assigned tasks in an accurate and timely manner. Consistently achieve individual and team performance targets. Contact card members to verify charges and recent activity to identify any potential fraud. Ensure a positive customer experience. Determine specific verification procedures to be used in processing customer’s information. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency. Qualifications Minimum 1 year of customer service experience. Ability to process both inbound and outbound client calls. High attention to detail with the ability to interpret data and organize information. Consistently demonstrates clear and concise written and verbal communication. Demonstrated ability to remain unbiased in a diverse working environment. Education High School diploma or equivalent. Benefits and Compensation Primary location: Ofallon Missouri, United States. Salary range: $41,600.00 - $53,600.00. In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. Equal Opportunity Statement Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr