Retail Sales Associate

Position Summary We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more. The Full-Time Pawnbroker / Retail Sales Associate position offers an hourly wage, PLUS employees earn commission based on productivity. The successful Pawnbroker's / Retail Sales Associate's actual pay will be based on various factors, such as: work location, qualifications, and experience. Perks and Benefits Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required). The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays. Earned Wage Access program available to all employees on the second day of employment. Access to withdraw up to 50% of wages earned up to seven times in a payroll cycle. The ability to earn unlimited commission above your hourly base rate. VACATION: Paid vacation after certain service milestones, with details in this description. SICK/PERSONAL: Sick time accrual details provided in this description. Employee discounts on first day of active employment. Tuition Reimbursement with FirstCash Education (up to $2,000 per year) for full-time employees meeting program requirements. Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks! Auto-enrollment in the FirstCash 401k program after six months of employment. Access to the FirstCash Pet Insurance program. Responsibilities Greets and interacts with all customers to develop a rapport to better provide and recommend appropriate financial solutions. Performs non-management open/close procedures. Keeps the sales floor clean, stocked, and maintains the display of merchandise. Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements. Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements. Answers incoming calls per company standards. Effectively communicates to customers the legal aspects of the pawn and buy transactions. Communicates effectively with coworkers and managers, displaying respect and using effective communication tools. Partners with all employees to create a positive and memorable customer experience. Successfully completes the assigned training. Other related duties, as assigned. Minimum Requirements & Qualifications Must be willing and able to lift/carry up to 50 pounds. Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, local law), some of which include, but are not limited to, standing, stooping, walking, climbing, pushing, pulling, and lifting. Ability to work with firearms and to become firearms certified. Employees may be asked to assist a customer on the exterior of the building (within our parking lots and/or property boundaries) or to retrieve products stored in exterior storage buildings or other areas. Minimum Age: 18 years old High School Diploma, GED, or equivalent experience Strong desire to work, serve customers, work with people, and be team-oriented. Ability to multi-task in a fast-paced environment Ability to perform basic math calculations proficiently. Cash handling experience is preferred. Should be able to work in multiple locations, as business needs dictate. Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays. Computer literate and able to operate Point-Of-Sale (POS) systems and common office machines. Bilingual applicants are encouraged to apply! Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2-8% commission, based on the gross profit of their personal performance. Applicants are provided with more details regarding the commission incentive plan during the interview process. Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons. Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes. Payrates will not be below any applicable local minimum wage requirements. Earned Wage Access is a service provided by NetSpend; signup to this program by the employee is required; restrictions and fees apply. FirstCash 401K program is available to all employees 21 years of age (or older). Maximum base payrate is derived from the applicant’s previous experience and skill sets applicable to the specific position needing to be filled. FirstCash Holdings, Inc. is an Equal Opportunity Employer #J-18808-Ljbffr