Call Center Agent

Job Description

Job Description

CornerStone Staffing is seeking Customer Service/Collections Agents with a great team work ethic and with experience in fast paced environment.

If you have this experience we have the right job for you!

Customer Service / Collections Agent

Location: Whiteville, NC | Onsite

COMPENSATION & SCHEDULE

• $15.00/hourly (increases to $22/hour once you are hired on)

• Flexible for any 8 hour shift, Monday–Sunday, 8:00am–8:00pm with mandatory overtime

• EOM schedule: Bell to Bell (8:00am–8:00pm with two 1-hour lunches)

• Sunday Dialer: 1–2 per quarter, with potential for additional shifts based on month-end

• Holiday availability required for temporary staff

ROLE IMPACT: This role is critical to maintaining financial stability by collecting delinquent accounts in a timely and professional manner. Success is defined by meeting established call quotas, resolution metrics, and maintaining compliance with standardized collection procedures.

KEY RESPONSIBILITIES

• Follow established procedures to collect delinquent accounts with professionalism

• Achieve metrics including call volume, contact percentage, and promises kept

• Negotiate repayment plans based on client capability and intent

• Maintain accurate and professional documentation in the collection system

• Collaborate with supervisors to escalate high-risk accounts for possible repossession or foreclosure

MINIMUM QUALIFICATIONS

• 1+ year of call centerexperience — Required

•3 years of customer service experience — Required

• High School Diploma or equivalent (GED) — Required

• Stable work history with at least 1 year in all previous roles

CORE TOOLS & SYSTEMS

• Microsoft Office Suite (Outlook, Word, Excel)

• Collection management systems

• Telephony/dialer systems

PREFERRED SKILLS

• Bilingual proficiency — Highly preferred

• Strong verbal and written communication

• Sound decision-making and time management

• Team collaboration in high-pressure environments

COMPLIANCE REQUIREMENTS

• Must pass criminal background check and fingerprinting

• Provide two verifiable employment references

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