Warranty Administrator

Warranty Administrator

Pengate Handling Systems is a leading material handling solutions provider supporting businesses throughout the region with the equipment, service, technology, and expertise they need to keep their operations moving. Our team supports customers across a wide range of industries through forklift and material handling equipment, parts and service, rentals, warehouse solutions, automation, and systems integration. We take pride in building long-term customer relationships and delivering solutions that help improve safety, productivity, and operational efficiency.

At Pengate, our people are at the center of what we do. We value teamwork, accountability, continuous improvement, and providing our team members with opportunities to learn, grow, and build meaningful careers. Whether you are supporting customers in the field, working behind the scenes in operations, or helping drive new solutions for the business, every role plays an important part in our success.

Pengate Handling Systems is looking for a detail-oriented and organized Warranty Administrator to join our team. In this role, you will be responsible for managing and processing product warranty claims from start to finish. You'll work closely with our Service Managers, technicians, manufacturers, distributors, and vendors to ensure warranty claims are accurate, properly documented, and completed in a timely manner.

What You'll Do

• Prepare, process, track, and manage warranty claims from submission through resolution.
• Review warranty documentation to ensure all manufacturer and distributor requirements are met.
• Research warranty labor codes and accurately enter information into company systems.
• Follow up on outstanding claims, pending authorizations, and required documentation.
• Review rejected claims, identify necessary corrections, and resubmit them in a timely manner.
• Communicate regularly with Branch Managers, Service Managers, and technicians regarding warranty status and outstanding items.
• Coordinate with manufacturers, distributors, vendors, and suppliers to resolve warranty-related questions or issues.
• Maintain accurate and organized warranty records and supporting documentation.
• Develop and maintain strong working relationships with manufacturers and vendors.
• Help ensure warranty processes are completed accurately, efficiently, and in accordance with applicable policies and procedures.
• Assist with additional administrative or service-related responsibilities as needed.

What We're Looking For

• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to problem-solve and follow issues through to resolution.
• Comfortable working independently while also collaborating with a team.
• Strong customer service mindset and professional communication skills.
• Ability to work effectively in a fast-paced environment.
• Proficiency with Microsoft Office, including Excel, Outlook, Word, and PowerPoint.
• Experience working with CRM, ERP, service, warranty, or similar computer systems preferred.
• Commitment to maintaining safe and professional work practices.

Education & Experience

• High school diploma or equivalent required; associate degree preferred.
• 12 years of warranty administration, service administration, claims processing, or related experience preferred.
• Experience within the material handling, automotive, heavy equipment, industrial equipment, or service industry is a plus.
• Previous leadership or team coordination experience is a plus.

Why Join Pengate?

• Paid Time Off (PTO) and personal time
• Paid company holidays
• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Career development and advancement opportunities
• Ongoing training and professional development
• Supportive, team-oriented work environment

Pengate Handling Systems is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.