RN Patient Navigator

Job Description

Job Description

Description:

Job Summary:

Enhances the patient experience by providing a seamless navigation process from diagnosis through end of care. Responsible for collaborating with physicians and members of the multidisciplinary teams to triage, coordinate, and consistently manage patient care by assuming the role of resource person for the patient and the multidisciplinary team. Works with patients and families to answer questions, provide emotional support and solve issues concerning the cycle of care.

Knowledge, Skills & Abilities

Knowledge of clinical nursing care procedures and protocols. Verbal and written communication skills. Interpersonal skills. Knowledge and understanding of computer systems, tools and programs. Ability to work in a team environment.

Responsibilities

Navigates patient through the continuum of care.

Educates patients (and possibly family members) on topics such as the nature and status of patient's condition and care deliver goals based on patient specific care plan.

Serves as liaison for patients/families, providers, nursing and other appropriate staff.

Expedites flow of patients through clinic appointments; works with support staff to coordinate and schedule patients appropriately

Proactively assesses the needs of the patient prior to arrival through review of clinic provider treatment and appointment schedules.

Provides a visible and specific channel through which patients can seek solutions to problems concerns, and unmet needs.

Interacts regularly or as needed with the multidisciplinary team, clinic staff, clinical support services, social workers, dietary, patient resource services, financial counseling and other hospital services to ensure integrated care.

Participates in and/or leads quality improvement processes to enhance the operations of the program and overall patient satisfaction.

Develops, improves, and coordinates a system which organizes the flow of patients from referral through treatment, including evaluation and education and support.

The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional exposure to biohazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 25 pounds, occasional crouching/stooping, occasional kneeling, occasional pushing/pulling, frequent reaching, frequent sitting, frequent standing, occasional twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Education & Experience

Must be licensed as RN for two (2) years. Specialty or case management experience preferred.

Certifications, Licenses or Registration Required: Valid RN license.