Communication Manager, Planning & Performance

Overview This Communications Manager role is based at one of our corporate offices in McLean, VA or Dallas, TX. You will support the Americas Marketing team and hotel-level marketing leaders by creating training content, performance narratives, and hotel-facing communications. Reporting to the Senior Manager, Communications, you will focus on content and proactive communication projects, leadership presentations, and related design tasks. What You’ll Do During a Typical Day Consult with subject matter experts to refine technical documentation or guidance for clarity, conciseness, and brand style, voice, and tone. Track and maintain all hotel-facing content on SharePoint and Salesforce platforms. Provide support for design‑related requests for upcoming events, presentations, or initiatives that meet brand guidelines. How You’ll Collaborate With Others Partner with the Hotel Level Marketing Enablement Lead to manage a hotel-facing communications calendar. Work with hotel-level marketing subject matter experts to distill complex processes into simple actions for hotel team members. Partner with Americas Marketing team members to develop performance narratives and supporting decks for presentations or meetings for non‑marketing audiences. Deliverables You’ll Take Ownership Of Own the content management tracker, ensuring content accuracy, and update the Hotel Level Marketing Lobby (intranet) and Support Hub via Salesforce. Develop concise messages for a monthly hotel-level marketing action email. Support internal team members with outlines, drafting and refinement of copy, and slide design for presentations with hotel owners, property management companies, or on-property marketing leaders. Minimum Qualifications Five (5) years of experience in Communications. Experience as a copy editor using AP Style and translating complex marketing speak into plain language for non‑marketers. Three (3) years of experience with core design tools like Adobe Creative Suite, Canva, and expert‑level PowerPoint presentation building. Three (3) years of experience conducting stakeholder interviews or discovery sessions to identify root problems and priorities. One (1) year of experience editing web content, especially SharePoint pages, web parts, and file structure. Travel up to 10%. Preferred Qualifications One (1) year of experience editing video using production platforms such as Synthesia, Adobe Premiere Pro, and After Effects. One (1) year of experience with content management or project management platforms like Airtable and Salesforce. Familiarity with email deployment platforms such as Eloqua and Salesforce Marketing Cloud. Familiarity with AI platforms and tools, including the skill to craft prompts to generate relevant insights, content, and recommendations. Familiarity with UX/UI principles. Benefits Incredible travel perks – 110 nights of deeply discounted travel with room rates as low as $40/night at Hilton hotels through the Go Hilton travel program. Employee Stock Purchase Program (ESPP) – Invest in Hilton shares at a 15% discount. Paid parental leave for eligible team members, including partners and adoptive parents. Personalized caregiving concierge services. Crisis concierge support. Mental health resources – free counseling and support through the Employee Assistance Program (EAP). Generous paid time off (PTO). Health & welfare benefits – checkups, dental cleanings, new glasses, and more. Retirement plans for financial security. Benefits availability may vary depending on location and are subject to terms and conditions. Pay range: $77,500 – $110,000, determined by experience and location. Eligible participants may join the Hilton Annual Incentive (Bonus) Plan. #J-18808-Ljbffr Hilton