Support / Barista - AM/FT - Manufactory

Description

Support W/ Barista Exp - Manufactory

Hourly Rate: $19.18 + Tips

Full - Time: Morning Shifts

Job Summary
Accountable for the entire service experience, inclusive of preparation, setup, execution, and enhancement of steps of service and related activities.

Activities & Responsibilities
Key Responsibilities

• Able to perform in designated stations and/or rotation as business levels dictate
• Able to complete checklists as necessary and as directed, including opening, closing, and mid-shift task lists
• Identify room needs and deficiencies on an ongoing basis with the ability to address them independently
• Able to brew coffee, make cocktails, pour wine, run food
• Set up & clean tables, set up family meal
• Clean and sanitize doorknobs, handrails, surfaces before and after every use
• Restock product, fold boxes, pack to-go orders, fold towels
• Manage flow and sequence of service, including greeting guests, supporting flow of traffic lines
• Answer phones, take orders, manage reservations
• Promote, work, and act in a manner consistent with the mission of the Company
• Demonstrate accurate product knowledge in all menu categories & items (savory, pastry, bread, beverage) as well as adapting and learning new items
• Able to learn, understand, and explain to guests the preparation of menu items, including ingredients and cooking methods
• Able to inquire about allergies and articulate to the culinary team for possible modification
• Be able to maintain a pass rate of 75% on biweekly staff tests
• Attend all staff trainings or communicate to management to reschedule
• Able to follow attendance protocols
• Timely be prepared with all mise en place required for service
• Able to follow the company uniform policy with no variation from the rules
• Able to display a warm and welcoming demeanor to not only guests, but to all company employees
• Able to anticipate customers' needs and use resources available to ensure satisfaction
• Able to work well independently and as an interactive member of a team; support colleagues whenever applicable
• Able to follow sanitation practices of washing hands regularly, wearing gloves (if applicable), and sanitizing surfaces constantly
• Flexible and able to adapt to shifting stations throughout the shift
• Able to learn and navigate the POS system with accuracy to ensure guests' orders arrive timely and correctly
• Able to politely and professionally troubleshoot guest service issues and correct the issue immediately to ensure guest satisfaction
• Able to learn and handle multiple online ordering platforms and in-house guests simultaneously and proficiently without error
• Follow policies and procedures
• Able to perform duties as directed by management

Tools & Technology (examples in parentheses)

• Blenders, grinders, slicers
• Coffee equipment
• Bar tools (mixers, strainers, etc)
• Use of trays
• Food safety labeling systems
• Phone system
• Online ordering systems
• Point of sale terminal (toast)
• Word and Excel

Minimum Qualifications

• Able to read, comprehend, and understand operation standards, recipes, and communicate information verbally and in writing to guests and customers
• Knowledge of service and food and beverage
• Preferably at least three years of front-of-the-house operations
• Basic knowledge of dining room and service procedures and functions
• Basic mathematical skills (able to use a calculator, cash register)
• Able to learn how to handle money and operate a point-of-sale system
• Able to work in a standing position for long periods of time (the entire shift)
• Able to sit for prolonged periods of time when necessary
• Able to work in a fast-paced environment while managing multiple deadlines in a high-stress environment
• Must be able to remain calm under pressure and maintain a positive attitude

AAP / EEO Statement
Tartine is an equal opportunity employer.

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.


This position is currently accepting applications.