Assistant Sales Manager

What makes Underground Printing (UGP) unique is delivering the best customer experience through t-shirts and more!

UGP has experienced rapid growth, ranking in the Inc 5000 fastest growing companies 5 years in a row. We produce the majority of our printed apparel in our production facility in Michigan with 172,000 SF of screen printing and embroidery production and over 300+ employees. We consistently rank in the top 10 largest screen printers by volume in the U.S. and are one of the fastest growing online clothing retailers.

We serve both B2C and B2B customers such as non profits, retailers, and Universities through our store and office locations across the United States. Additionally we help brands and licensors sell online both through company branded and marketplace websites.

UGP is seeking an assistant Sales Manager who thrives in a fast-paced environment. Availability outside regular business hours may be required, ensuring excellent customer support and the ability to close deals promptly.

The Assistant Sales Manager will be a member of the Sales team, working alongside other Assistant Sales Managers, and reporting to the Sales Manager.


This position is classified as in person, reporting to the Sales Manager.


This position is classified as a fixed work schedule, with responsibility for coordinating with direct manager and/or team members in handling relevant urgent action items as they arise, even during non-work hours.


Possible future path for career advancement: Sales Manager, Regional Sales Manager; National Sales Manager.

Specific responsibilities include the following. Other duties may be assigned.


Sales

• Promote UGPs core values; show up, work hard, be respectful and honest, strive for excellence, do what you say and promote DEI
• Responsible for converting quotes to lead to sales. Marketing's role is to drive quotes, Assistant Sales managers' role is to interact with quotes and convert to orders.
• Communicate sales, store and personnel information to your Sales manager in a timely manner
• Adhere to the Digital Code of Conduct
• Provide feedback in a constructive manner to affect change / be a part of the change
• Responsible for actively participating in both a 1 on 1 weekly meetings with the Sales manager
• Responsible for assisting in coverage when other UGP team members are unavailable. This primarily relates to email and phone coverage but could also include travel to another UGP location.
• Responsible for taking care of your customers and ensuring they have the best experience and outcome possible.
• Responsible for engaging and being part of your local community. Engage with local business and community members to be part of the local community. Attend local events including but not limited to Downtown Association meetings, networking groups, chamber of commerce meetings
• Responsible for communication with customers via phone, email or in person to determine their needs. It is essential to focus on what the customer prefers / needs, not what the sales manager prefers / needs.
• Responsible for thinking of and relaying ideas for sales and marketing tools and ideas to Sales Manager
• Work with the Sales Manager to engage with customers and drive sales at events and local opportunities.
• Engage in social media to promote the specific store location and UGP overall

Location

• Responsible for the storefront to be clean, organized and welcoming. Custom orders and retail products should be easy to find, clearly marked and organized. The retail floor should be clean and welcoming.

How will we measure success?

• Metrics on the Sales L10 Scorecard vs Goal as set by the Sales Team.
• Increase year over year custom sales each year.
• Increase year over year retail sales each year.
• Customer feedback rating of at least a 90%

An ideal candidate would love the customer-salesperson relationship and the environment and clientele you'll find in your town!

We're looking for candidates who are eager for a chance to establish themselves in a rapidly expanding company through hard work, determination, and the development of countless professional relationships in the local area and beyond!

This is a full-time, salaried position with paid time off & paid holidays! Full-time Team Members are also eligible to join our 401(k) Plan - with employer 4% matching. All Team Members are eligible for a 40% discount!

UGP offers Health, Dental, and Vision Insurance to all full-time Team Members! UGP offers a variety of different employer-contributed PPO Medical Insurance plan options to choose from through Blue Cross Blue Shield, as well as Dental Insurance through Delta Dental and Vision Insurance through Eyemed.


Requirements

• Candidates should have a degree from a 4 year college or university.
• Excellent writing and oral communication skills.
• Previous Sales experience.
• Very strong in typing, speed and accuracy
• Highly advanced organizational skills.
• Proficient with Gmail and its applications, cloud computing sites and social media
• Prior management experience is preferred.