Server

Summary:

Provide prompt, efficient, courteous service to all guests. Service includes greeting, seating taking orders, clearing dishes and resetting tables.

Essential Duties and Responsibilities:


Develop and maintain professional functional working relationships with IHOP Team Members and guests
Execute the "Server Guidelines to Great Guest Service" per IHOP SOP to ensure a high-quality guest experience.
Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests and invite them to return.
Communicate guest food orders and service requests in an accurate and timely manner.
Memorize and apply IHOP terminology, abbreviations, methodologies and plating and menu knowledge.
Comply with SOP methods in regard to guest checks and maintaining cash control.
Stock and rotate all needed supplies in the service areas and dining room.
Comply with all federal, state and local regulations as well as the IHOP Safety Manual and SOP health, sanitation and safety guidelines.
Clear, clean and reset tables and clean chairs, booths and floors after guests leave.
Perform all cleaning duties according to posted cleaning charts.
Comply with IHOP uniform and appearance standards per SOP guidelines.
Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor.
Qualifications:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.