Medical Assistant (MA) I

Job Title: Medical Assistant (MA) I

Reports To: Supervisor, Medical Support Staff

Job Summary: Under the direction of the Medical Support Staff Supervisor (MSSS) and/or assigned medical provider, this position provides direct patient care and customer service.


Essential Job Duties and Responsibilities:

The job duties and responsibilities listed below are representative of the knowledge, skill, and/or ability required. Job duties may be modified any time based on business needs.

• Assists Provider in care of the patient.
• Facilitates pre-visit planning and participates in clinic huddles.
• Prepares for patient appointment by reviewing and updating patient records.
• Enters standing orders based on diagnosis history, presenting symptoms, or preventative screening requirements.
• Performs and documents patient intake in the electronic health record following current MA rooming protocols.
• Stocks and disinfects exam rooms between patients.
• Assist providers in obtaining informed consent and performing procedures as needed.
• Performs/follows procedure for immunization and medication storage, handling, and administration.
• Performs patient check out at the end of the visit as directed by provider.
• Relays patient communication under the direction of the patient care team.
• Demonstrates competency in infection control standards and procedures as it relates to direct patient care.
• Demonstrates competency in laboratory specimen collection and processing. .
• Travels to any location as needed.
• Works assigned weekends as required.
• Other duties as assigned.

If float position :

• Travels to any location needing MA coverage on short notice.

Minimum Qualifications - Education, Experience, Certificates & Licenses:

• High School Diploma or GED required.

• Graduated from an accredited Medical Assistant program, completed a United States Armed Forces medical services training program, or completed a non-accredited Medical Assistant program and passed the Certified Medical Assistant exam required.
• Cardiopulmonary Resuscitation (CPR) certification required.
• Certified Medical Assistant certification required within 6 months of hire.
• Valid Fingerprint clearance card required.
• Must have reliable transportation that can meet any operational reassignments of the organization during the workday.
• Valid driver's license and proof of insurance may be required if driving during work hours and/or if requesting mileage reimbursement. Float positions are not eligible for mileage reimbursement.

Required Language Skills:

• Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
• Bilingual in English and Spanish may be preferred based on current staffing patterns, patient population, and/or duty assignment.

Physical Requirements:

• Ability to frequently exert enough force to move objects weighing up to 25 pounds.
• Ability to continuously remain in a stationary position.
• Ability to constantly move about inside the workplace to assist patients, operate office or medical equipment, etc.
• Possesses hand-eye coordination and manual dexterity necessary to constantly operate computers, telephone, other office machinery, and medical equipment.
• Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
• Ability to discern the nature of sounds at a normal spoken volume.
• Possesses range of body motion and ability to exert enough force to lift and move adult and pediatric patients.

Other Required Knowledge, Skills, and Abilities:

• Ability to perform basic medical math that may include the use of ratio/proportion, dosage calculation, metric and household equivalents, roman numerals, abbreviations, and general math including percentages, etc.
• Ability to gather data in an organized fashion from varied sources.
• Ability to perform variety of assignments requiring independent judgment.
• Ability to resolve challenges and work under pressure.
• Knowledge of health plans and community health centers preferred.
• Knowledge of HIPAA rules and regulations.
• Computer literacy required.

Work Environment & Conditions:

• Work environment is typical of a health clinic setting with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals.
• Work frequently involves use of needles and other medical equipment with proximity to electrical current, and exposure to moving mechanical parts and some hazardous chemicals.
• Work requires reliable transportation as position requires occasional travel and extended hours to include early mornings, evenings, holidays, and weekends.
• If hired for a float position, position requires frequent travel to any health center as needed.