Accounts Receivable & Collections Analyst

Azenta seeks an Accounts Receivable & Collections Analyst to manage customer payment portfolios, resolve past-due balances, and improve collection processes within the Sample Repository Services business. The role involves direct customer engagement, dispute resolution, process improvement, and cash forecasting in collaboration with Finance, Billing, and Operations teams.

Responsibilities

• Manage collection activity for assigned B2B customer portfolio prioritized by aging, balance, and payment history
• Engage customer accounts payable and procurement contacts to resolve payment barriers and secure commitments
• Investigate payment disputes involving pricing, billing accuracy, purchase orders, and service documentation
• Identify recurring payment issues and partner with Commercial, Project Management, and Operations to prevent recurrence
• Prepare cash collection forecasts, aging reports, and days sales outstanding analysis for Finance leadership

Requirements

• Minimum 4 years business-to-business collections or accounts receivable experience
• Demonstrated ability to resolve past-due balances and reconcile customer accounts
• Strong knowledge of invoice-to-cash process, billing, payment terms, and dispute management
• Enterprise ERP platform experience; advanced Excel skills including pivot tables and data analysis
• Strong customer communication, analytical, and problem-solving abilities
• Bachelor's degree in Accounting, Finance, Business Administration, or equivalent professional experience
• Oracle ERP experience and familiarity with reporting tools such as Tableau or Power BI preferred