Sr. Account Manager

Job Description

Job Description

Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we'd love to meet you.

We're growing quickly and looking for a Sr. Account Manager to join our Growth Team. In this role, you'll own and grow a set of Hi Marley's most strategic and complex enterprise accounts, serving as a trusted partner to customer teams and executive stakeholders. You'll work cross-functionally to drive alignment, navigate ambiguity, and identify opportunities to deepen our impact and expand relationships. Teamwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 2-3 days each week.

What You'll Do:

• Serve as the executive owner and primary point of contact for a portfolio of Hi Marley's most strategic, complex, and high-value enterprise accounts, building and sustaining trusted relationships up to and including the C-suite
• Develop and execute multi-year, executive-level strategic account plans that align Hi Marley's roadmap with each customer's most critical business objectives and transformation initiatives
• Navigate highly complex, matrixed organizational structures, competing executive priorities, and ambiguity to maximize the strategic value of Hi Marley for the customer
• Lead cross-functional alignment across Marketing, Product, Design, Engineering, and Customer teams to drive end-to-end execution of account strategy
• Partner closely with the Customer group to ensure measurable value realization, adoption, and renewal across the portfolio
• Own pipeline development, forecasting, and quota attainment for a portfolio of high-value, strategic enterprise accounts, consistently delivering against multi-million-dollar revenue targets
• Maintain disciplined, accurate forecasting, pipeline hygiene, account plans, and activity tracking within Salesforce (or comparable SFA tools)
• Demonstrate deep industry expertise and Hi Marley solution domain mastery; serve as a trusted advisor to senior customer stakeholders and internal leadership on key business issues, processes, and trends
• Continuously monitor industry competitors, market dynamics, and emerging product trends to anticipate customer needs and surface strategic opportunities
• Represent Hi Marley at executive events, conferences, and customer engagements to elevate brand visibility and cultivate a senior network across the P&C ecosystem
• Operate with executive-level autonomy and judgment in managing complex enterprise accounts, owning both strategy and execution to drive measurable customer outcomes
• Synthesize insights from enterprise engagements to inform GTM strategy, product roadmap prioritization, and executive decision-making
• Shape complex deal strategy and serve as a player-coach to the Growth Team, mentoring peers and codifying best practices

What We're Looking For:

• 10–15+ years of enterprise account management experience, including a proven track record of closing and expanding complex, multi-million-dollar enterprise software deals
• Demonstrated success selling in long sales-cycle environments (6 mo.+) with multi-stakeholder, executive-level buying committees
• Track record of leading and growing large, complex Fortune-class enterprise accounts and engaging at the C-suite and senior executive level
• Strong executive presence and the ability to build authentic, trust-based relationships at every level — both internally and externally
• Exceptional executive communication, storytelling, organizational, and collaboration skills, with strong attention to detail
• A strategic operator comfortable navigating ambiguity, competing priorities, and rapid change in a high-growth startup environment – we move quickly and wear many hats
• Comfort with travel – expected 30-40% to develop and maintain executive relationships
• Experience in Property & Casualty insurance and/or InsurTech strongly preferred

Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$70,000–$165,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It's most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. In addition to base pay, this role includes a variable compensation component. Total earnings will vary based on individual and/or team performance.

In addition to base pay, we offer a comprehensive total rewards package that supports both your wellbeing and professional growth, including:

• Equity grants for all employees
• A 4% matching 401(k) program
• Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
• Monthly wellness stipend
• Paid parental leave
• A flexible vacation policy - we all work hard and take time when we need it

Who We Are:
At Hi Marley, our culture is built on three core values that every employee embodies:

• Max Courage – We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
• Be Humble – We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
• Ubuntu ("I am because we are") – We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential — together.

Life at Hi Marley:

Life at Hi Marley is shaped by collaboration, learning, and genuine connection. We're proud to foster an environment where people can do their best work, feel supported, and grow alongside a team that celebrates both individuality and shared purpose.

• A fun, lively startup culture that embraces creativity and innovation
• Core values-based leadership that guides our decision-making and daily interactions
• A culture of engagement, diversity, inclusion, and belonging — everyone's voice matters
• Flexible, hybrid work environment that values balance and trust
• Ample opportunities to learn, take on new challenges, and make an impact in a fast-growing organization
• Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: verify.uscis.gov/web/OnlineResources.aspx