Head of Operations Innovation

Head Of Operations Innovation

The Head Of Operations Innovation leads a diverse team of associates to develop, enable and drive new Operations initiatives for Panda Restaurant Group, including new standards, processes, equipment, service models, and concepts. This position supports Operations and SC executive leaders, reporting to the Chief Development Officer.

Job Responsibilities:

• Leads development and maintenance of standards and processes, working with Ops and HR to implement training programs and documentation to support store-level adoption.
• Establishes and leads the Audit team to regularly assess and enforce store-level execution of standards and processes.
• Works closely with Operations leadership to identify innovative opportunities and develop strategies and plans for improving efficiency and quality of execution. Implement process improvements and deploy technology to address issues in store operations.
• Performs value-added analysis to optimize workforce planning and scheduling, productivity improvement, and store level structure. Identifies improvement opportunities for implementation. Advises on impact of change initiatives on labor productivity and cost.
• Integrates and coordinates Concept/Operations innovation initiatives at Support Center and keeps track of all new projects rolled out to the field. Conducts appropriate data analytics to support the initiatives.
• Partners closely with Restaurant Development, Operations, Marketing Product Innovation, Information Systems, Finance, Strategy, Supply Chain and Food Safety Quality Assurance to enhance front and back-of-house excellence through innovation in equipment, technology and service delivery procedures.
• Leads a team of managers and professionals, coaching and developing associates' performance to achieve the company's growth goals. Recruits, selects, and retains talent in Operations Innovation.
• Leads cross-functional team to execute holistic concept innovation plans for new store builds, remodels, and rollouts.

How We Reward You:

• Hybrid Work schedule
• 401K with company match
• Yearly bonus opportunity*
• Full medical, dental, and vision insurance *
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships
• Paid time off starting at 15 days with 7 federal holidays*
• Continuous education assistance and scholarships*
• Income protection including Disability, Life and AD&D insurance*
• Bereavement leave*

*Benefits available for eligible permanent full time associates

Your background and experience:

• Bachelor's degree required
• 12+ years of experience in multi-unit restaurant or retail Operations; track record in leading innovation, efficiency, and optimization initiatives and experience supporting executive leadership or working as part of an executive team, preferably in a multi-unit retail environment
• Successful completion of initial and periodically required trainings.
• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Pay Range: M5: $205,000 - $288,000 / Annual

Within the range, individual pay is determined using various factors, including work location and experience.

Panda Strong since 1983:

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.