Tuning and Demo Technician

Tuning And Demo Technician

Wasatch Peaks Ranch - Main - Morgan, UT 84050

The Outfitters Ski Technician supports the winter operation through demo service, tuning, service intake, hardgoods support, bootfitting support, member equipment troubleshooting, and daily shop execution. This is not a single-function back-shop role. Ski Technicians are expected to be cross-trained across the full Outfitters operation while developing individual specialties. Specialty areas may include tuning, demo operations, bootfitting, hardgoods, service intake, or member equipment troubleshooting.

Core Responsibilities

• Provides professional demo service for members and guests.
• Assists with equipment selection based on ability, preferences, conditions, terrain, and member needs.
• Prepares demo equipment for daily use.
• Supports ski setup, equipment handoff, returns, and condition checks.
• Maintains organization, cleanliness, and presentation of the demo fleet.
• Accurately uses EasyRent or related systems to support demo operations.
• Tracks equipment movement, returns, issues, and service needs.
• Communicates fleet damage, missing equipment, service concerns, and member issues to supervisors.

• Performs ski tuning and service work based on experience, training, and authorization.
• Supports waxing, edge work, griding, base repair, minor repairs, and demo fleet maintenance.
• Maintains high standards for quality, consistency, cleanliness, and safety.
• Supports service intake and clear documentation of member equipment needs.
• Helps manage work flow, work tickets, member timelines, and service priorities as directed.
• Uses EasyWork or related systems as trained.
• Maintains organized tuning, service, tool, and machine areas.
• Communicates supply, consumable, tool, or machine needs to supervisors.
• Supports all aspects of Wintersteiger machine maintenance.

• Assists with ski, boot, binding, and pole questions.
• Supports hardgoods sales through practical product knowledge and member needs assessment.
• Mounts, adjusts, or calibrates bindings.
• Follows all safety, liability, and documentation standards related to equipment service.
• Stays current on ski technology, equipment trends, binding standards, and department procedures.
• Helps members troubleshoot equipment issues quickly and professionally.

• Supports the Assistant Manager and fit team with bootfitting appointments as trained.
• Assists with basic boot assessment, appointment flow, product preparation, and member communication.
• Prepares boots, liners, footbeds, and tools for fit work.
• Supports heat molding, shell/liner adjustments, or basic modifications only when trained and authorized.
• Learns and follows WPR bootfitting standards.
• Contributes to a professional and organized bootfitting environment.

• Supports retail floor operations.
• Assists members with basic product questions and direct them to the appropriate staff member when needed.
• Supports softgoods and hardgoods sales through product knowledge and service-minded recommendations.
• Maintains cleanliness and organization across all Outfitters areas.
• Helps with opening, closing, product movement, equipment staging, and general department readiness.
• Assists with inventory organization, equipment tracking, receiving support, and back-of-house organization as needed.

Specialty Areas

• Tuning / service
• Demo / rental
• Bootfitting

Cross-Training Expectations

• Demo setup and return flow
• EasyRent workflows
• Tuning and service workflows
• EasyWork or service ticket systems
• Service intake and member documentation
• Hardgoods
• Bootfitting
• Binding safety and liability procedures
• Retail floor support
• Inventory and equipment tracking
• Member-facing service standards

Qualifications

• Prior ski shop, demo/rental, tuning, bootfitting, hardgoods, outdoor retail, resort, club, or technical service experience preferred.
• Strong mechanical aptitude.
• Ski/ board equipment knowledge.
• Tuning experience preferred.
• Bootfitting experience preferred for 1-2 positions, but not required for all Ski Technician hires.
• Binding certifications.
• Experience with Wintersteiger equipment, EasyRent, EasyWork, POS, or Microsoft systems preferred.
• Strong attention to detail and safety.
• Ability to learn technical processes and follow service standards.
• Comfortable working directly with members in a premium service environment.
• Willingness to support all areas of the Outfitters operation.

Physical Demands

• Ability to stand and move for extended periods.
• Ability to lift up to 50 lbs occasionally.
• Frequent bending, reaching, carrying, twisting, organizing, and equipment handling.
• Ability to work around tuning machines, tools, skis, boots, poles, and service equipment.
• Ability to work in a physically demanding winter resort environment.
• Ability to work weekends, holidays, and peak winter periods.

Work Environment

• Premium private club and winter resort environment.
• Combination of demo area, tuning/service shop, bootfitting area, retail floor, and back-of-house support.
• Frequent interaction with members, guests, team members, and other departments.
• Fast-paced during weekends, holidays, and peak ski season.
• Work requires attention to safety, liability, equipment condition, and member experience.

Position Expectations

• Maintain a professional appearance and demeanor at all times.
• Demonstrate reliable and predictable attendance.
• Provide consistent, hospitality-driven member and guest service.
• Communicate clearly and professionally with team members and leadership.
• Work cooperatively within the Outfitters team and support department priorities.
• Follow WPR policies, operational procedures, safety practices, and liability standards.
• Wear a clean and presentable uniform.
• Take pride in department readiness, organization, and the member experience.