PBX Phone Operator - Full Time, $35.84/Hour

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:
* Healthcare options for you and your eligible dependents
* Tuition paid upfront at network schools
* Free lunch
* Free parking
* Free theme park admission and much more!
Operators are responsible for providing the Guest's first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request.
Responsibilities :
* Responsible for constant communication with Guests/Cast Members via a phone station
* Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries ("a smile in your voice")
* Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.
* Previous computer experience- requires use of internet and other application systems
* High guest service expectations, initiative and ability to hold a conversation with a Guest
* Must remain calm in highly stressful situations and be knowledgeable of emergency procedures
* Requires high attention to detail and exceptional listening skills
* Must have schedule flexibility
* Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge
* May also be cross utilized with the following roles, including, but not limited to:
* Front Desk and Arrival Staff Agent - Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation
* Concierge Agent - assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels
Basic Qualifications :
* Must have Graveyard availability
* Previous cash handling experience
* Previous computer experience
* Ability to perform in a fast-paced and sometimes stressful working environment
* Ability to multi task
* Ability to confidently utilize service recovery methods
* Enthusiastic about interacting and helping guests
* Receptive to special requests
* Willing to follow instructions and take direction
* Availability Requirements:
* Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
* Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.
Preferred Qualifications:
* Knowledge of Japanese language is highly preferred
* Knowledge of Hawaiian language preferred
* Previous work experience in a Hotel/Front Desk environment
* Previous experience in a high volume, fast paced office type environment
* Previous Leadership experience
Additional Information :
SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.
SUBMITTING YOUR APPLICATION
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The pay rate for this role in Hawaii is $35.84 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: