Dispatch Supervisor

Hagerstown, MD, United States of America AboutNewCold NewCold is a global leader in advanced food logistics. Our warehousesand transport network sit at the center of the food supply chain. Connectingthe world's major food manufacturers with retailers and food service providers. Our goal is to keep the world's food fresh and safe with our proprietarytechnologies and innovative solutions. NewCold designs, builds, and operates state-of-the-art cold storagefacilities that are highly automated. We push the boundaries of logistics with end-to-endstorage and transport operations that add greater resilience, efficiency, andsustainability to supply chains on four continents. And we are growing rapidly. To support our rapid growth, we're constantly looking for talentedpeople to join our team. Want to be a part of a dynamic, forward-thinkingenvironment? Join us! Your role as a Dispatch Supervisor We are seeking a hands-on Dispatch Supervisor to leadoutbound shipping and dispatch operations in a temperature-controlled warehouseenvironment. This working leader ensures that all customer orders areaccurately picked, staged, verified, and loaded on time while maintainingstrict safety, quality, and cold chain standards. This role partners closely with warehouse, inventory, transportation, andmaintenance teams to drive operational efficiency and compliance in a faste-paced environment. Key responsibilities: Operational Leadership Supervise daily outbound and dispatch operations including dock activity,staging, and trailer loading Lead and mentor team members through active floor presence and engagement Assign work, monitor productivity, and ensure shipping deadlines are met Coordinate dock scheduling and transportation movements(inbound/outbound) Communicate effectively with drivers, carriers, and internal departments Quality & Compliance Verify product, quantities, documentation, and load accuracy Ensure all loads meet temperature control and cold chain standards Perform outbound quality checks and resolve shipping discrepancies (misloads,shortages, damage) Maintain dispatch logs, shipment records, and verification documentation Support audits, inventory checks, and compliance inspections Enforce company policies, safety standards, and operational procedures Team & Administrative Oversight Train and onboard new team members Manage timecards, attendance tracking, PTO approvals, and payrollaccuracy Monitor performance and provide coaching to improve efficiency andaccuracy Participate in daily operational meetings and provide performance updates Identify workflow improvements to enhance productivity and reduce errors Physical Requirements Ability to lift, push, or pull up to 50 lbs at times Ability to stand, walk, bend, and move throughout shift Ability to operate material handling equipment (forklift/pallet jack) Must wear required PPE (freezer suit, gloves, hearing protection) Additional Information May require evening, weekend, or flexible scheduling #NCAJ Who we are looking for: We are seeking motivated and forward-thinking individuals who thrive incollaborative and fast-moving environments. Our ideal candidate has: Qualifications High school diploma or GED required 3+ years of warehouse operations experience Minimum 1 year of leadership or dispatch supervision experience Experience in frozen or temperature-controlled warehouse environments required Working knowledge of shipping processes and warehouse management systems (WMS) Strong communication and organizational skills Proficient in Microsoft Office Whyjoin NewCold? At NewCold, our people are our most valuable asset. We take pride in ourteam-oriented culture, where innovation and collaboration are at the heartofeverything we do. What we offer: A supportive and collaborative environment. The opportunity for professional growth in a fast-scaling, international company. The chance to have real impact and innovate alongside other bright minds. The challenge of transforming the future of cold storage and food logistics. A strong commitment to employee well-being. Whether you're a seasoned expert or just starting your career, NewColdprovides the opportunities and challenges that allow you to grow and excel.Ready to turn your curiosity into impact? NewCold provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, medical condition (including cancer and genetic characteristics), or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. NewCold expresses prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is absolutely not tolerated. #J-18808-Ljbffr