Automotive Delivery Specialist

Job Description

Job Description

Liberty Subaru | Emerson, New Jersey

At Liberty Family of Dealerships, our mission is simple: create customers for life. We believe great customer experiences start with genuine human connections. Happy, supported employees help us deliver the care and service our customers expect, and that has earned Liberty its reputation in the community.

We are looking for a Delivery Specialist who enjoys helping people, communicating clearly, and making the vehicle delivery experience easy and exciting. Automotive experience is helpful but not required. We provide the training and product knowledge. You bring empathy, curiosity, and a positive attitude.

Every role at Liberty is critical to our success. As a Delivery Specialist, you will help customers feel comfortable and confident with their new Subaru from the moment they take the keys.

WHY JOIN LIBERTY SUBARU?

• Established, family-owned organization serving the community since 1977
• Supportive team environment with paid training and ongoing development
• Loyal customer base with strong repeat and referral business
• Opportunity to build a long-term career with a respected Subaru retailer
• Professional, customer-focused workplace
• Closed Sundays

BENEFITS

• Medical, dental, and vision coverage
• 401(k)
• Life insurance
• Paid vacation
• Paid training
• Employee discounts on products and services

WHAT YOU’LL DO

Vehicle Orientation & Delivery

• Welcome customers and personalize each vehicle delivery to their needs.
• Oversee vehicle deliveries for the Sales team and make sure customers receive clear, complete information.
• Demonstrate Subaru features, technical systems, controls, and technology.
• Help customers pair their phones and set up vehicle apps and connected services.
• Introduce quick guides and online resources customers can use after delivery.

Customer Education

• Proactively engage with customers who visit the retailer to answer questions and respond to concerns.
• Resolve customer questions about vehicle technology and troubleshoot features.
• Maintain strong product and technical knowledge of Subaru vehicles, features, optional packages, and the latest technologies.
• Research and maintain Subaru product information and technical resources to support clear customer explanations.
• Develop and practice presentations that help customers understand Subaru vehicles and their features.

Follow-Up & Customer Support

• Follow up with customers after delivery to answer questions and make sure they understand their vehicle’s features.
• Work with the Sales department, including by appointment, to assist customers with technology questions.
• Build positive, lasting relationships that support a great ownership experience.

Sales Team & Dealership Support

• Train Sales staff and other dealership personnel on new Subaru technology.
• Report to the Sales Manager on objectives, planned activities, and customer delivery needs.
• Bring a positive attitude and a willingness to help to work every day.
• Take on other related responsibilities as assigned by the manager.

QUALIFICATIONS

• Available to work flexible hours and weekends.
• Self-motivated, dependable, and eager to learn.
• Strong communication skills with customers and team members.
• Patient and comfortable explaining technology to people with different levels of experience.
• Professional, well-groomed appearance.
• Clean driving record and valid driver’s license.
• Automotive experience is helpful but not required.

READY TO JOIN OUR TEAM?

If you enjoy helping people, are receptive to feedback, and are ready to make every vehicle delivery a great experience, we would like to hear from you. Apply today to start a conversation with Liberty Subaru.

Liberty Subaru is an equal opportunity employer. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.