Pro Customer Service/Sales

Join to apply for the Pro Customer Service Sales role at The Home Depot. Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need. Responsibilities Deliver outstanding experience to professional customers. Support all stages of the customer journey, from order fulfillment to delivery solutions. Build and maintain professional customer relationships. Proactively drive sales using product knowledge, loyalty programs, and tailored recommendations. Meet monthly sales goals and other metrics. Assist at the Pro Desk, load materials, manage deliveries, and provide specialized product knowledge. Collaborate with the team to maintain a safe, organized environment and resolve delivery issues. Communicate Home Depot’s advantages over competitors. Support store goals by monitoring inventory, executing sales initiatives, and upholding service and safety standards. Provide bilingual communication as needed. Seniority level Not Applicable Employment type Full-time Job function Other Industry Consumer Services #J-18808-Ljbffr The Home Depot