Program Specialist

Job Title

Program Specialist; PD40205A

Duties

Specific duties include:

• Responsible for assisting the Vocational Readiness Counselors (VRC) and the Employment Coordinators (EC) with technical management of the VR&E caseload and aiding veteran clients.
• Collaborates with VRC, DVOPs, and program participants to resolve issues pertaining to the participant's rehabilitation program.
• Assists program participants that are eligible for vocational readiness under USC Chapter 31 and carries out basic function in Case Management.
• Liaise with clients and employment service contractors and recommend various phases of employment contract services when warranted by case facts.
• Review contractor reports and billing for quality and accuracy and recommends certification of invoices for payment. Resolves problems; disseminates information and explains program requirements.
• Provides for Chapter 31 benefit consultation to Contract, School and Training Officials and VR&E Staff as required.
• Performs case management administrative support duties such as completing general eligibility determinations, obligating contract task orders, inputting subsistence and employment adjustment allowance awards, preparing medical referrals, enrollment authorizations and reviewing vouchers for payment.
• Serves as System Administrator for the automated case management systems, CWINRS. runs batch processor, initiates terminal server batch processor and letter file, adds custom letters and forms, and maintains and updates system information as well as instructs new employees on its use and troubleshooting user problems. Processes Dependency Updates and Appointments as needed.

Promotion Potential: None, this is the full performance level of the position.

Work Schedule: Full time, Monday through Friday, 8:00am to 4:30pm

Compressed/Flexible: Not Available

Telework: Available. This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not Required