IT Technician

IT TechnicianMajor Duties And Responsibilities:Diagnose IT hardware and software problemsAbility to trouble shoot and work with existing audio-visual systemsPerforming routine IT maintenanceDiagnose problems and relay that information to vendor support and the Senior IT TechnicianTrack and document hardware / software issues with Help Desk softwareSupport for all departments within the AquariumBasic networking skills (run cables, diagnose connections)Maintain audio-video equipment (support & repair)Perform Herschend Enterprises' Core Values and Newport Aquarium Guest Service Accountabilities, Policies and Procedures, and Safety ProtocolsProviding end-user support for:Microsoft 3653rd Party applicationsPoint of Sale applicationsQualifications:PC Support experienceMicrosoft Application Support: (Word, Excel, Outlook, PowerPoint)Basic electronic skillsAbility to work with little or no direct supervisionAbility to work with other departmentsExperience with sound and lighting equipmentWillingness to take direction and coaching from experienced staff members to improve your skills and enhance the guest experienceMust read, write, and speak the English language (knowledge of other languages a plus)Demonstrated ability to work as part of a team in a constantly changing environment as well as individually, with a minimum of supervisionAbility to work a flexible schedule including weekends and holidaysAbility to perform in a fast-paced job and remain courteous, friendly and helpful to guests and team members alwaysRequirements:Successful completion of pre-employment background checkAbility to work one weekend day (Saturday or Sunday) and up to 2 week daysAdditional hours for special projects will be availableWhat You'll Get:24 hours Sick PTO per yearProfit Sharing and 401K Plan with company matchFree entrance for you and your dependents which extends to most Herschend Enterprises' propertiesEarn 1 General Admission complimentary ticket, that you can give to anyone, per pay periodDiscounts at Sharky's Café, Sweet Dreams Candy Company, and the gift shopDiscounted tickets and annual passes for friends and familyTraining and developmentYou can expect to work on projects that have never been done before – ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start…and through to the end. You can expect to work in an environment that is highly innovative and low in politics – truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION!And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving – give us purpose and guidance.