Client Relationship Manager

Job Overview: Enervise is seeking a dedicated and proactive Client Relationship Manager (CRM) to join our team. The CRM will be responsible for building and maintaining strong, long-lasting relationships with clients, ensuring their satisfaction, and optimizing their experience with our products and services. The ideal candidate will have excellent communication skills, a customer-centric mindset, and the ability to manage multiple clients while providing tailored solutions that meet their needs. Key Responsibilities: Client Engagement and Retention: Service as the primary point of contact for assigned clients. Develop and maintain strong relationships with key client stakeholders. Proactively engage clients to understand their business goals and objectives. Ensure a high level of client satisfaction and retention by addressing concerns and resolving issues promptly. Account Management: Manage client portfolios, ensuring that their needs are met and expectations exceeded. Monitor and review client performance metrics, ensuring they receive value from our services. Provide regular status updates and check-ins with clients and senior management, including progress reports on ongoing projects, addressing feedback, and proactively identifying and resolving emerging issues. Sales Support: Identify upsell and cross-sell opportunities, working closely with the sales team to offer additional services. Support contract renewals, negotiations, and proposals to enhance and strengthen client relationships. Collaborate with the marketing and sales teams to ensure alignment on messaging and client needs. Problem Solving and Conflict Resolution: Address and resolve any client concerns or issues in a timely and professional manner. Act as the primary liaison between clients and internal teams to guarantee client needs are understood and met. Plan and lead regular meetings to review the status of ongoing projects, goals, and new opportunities. Required Qualifications: Education: Bachelor’s degree in business, Marketing, Communications, or a related field. Experience: Proven experience as a CRM or in a similar customer-facing role. Experience in managing client portfolios and developing long-term business relationships Strong understanding of CRM software and tools. Skills and Competencies: Exceptional communication and interpersonal skills, with the ability to build relationships at all levels. Strong problem-solving and conflict resolution abilities. Outstanding organizational skills and the ability to effectively manage multiple tasks simultaneously. Proven ability to work both independently and as part of a team. Proactive and results-oriented, with a strong focus on client satisfaction and retention. Strong analytical skills with the ability to derive actionable insights from client data Preferred Qualifications: Experience in HVAC, Facility management, etc. Familiarity with CRM Systems such as Microsoft Dynamics. Ability to identify business development opportunities and contribute revenue growth. Why work with Us? Complete salary and benefits package Opportunities for professional growth and career advancement. Collaborative and Dynamic work environment. Equal Opportunity Employer, including disabled and veterans. #J-18808-Ljbffr Enervise