Emergency Dispatcher

Overview

What Makes Fox Different? Our Culture.

Are you ready to take the next step into leadership? We’re looking for a motivated, dependable Team Lead who not only understands dispatching but can lead, coach, and develop a high-performing team.

This is a hands-on leadership role where you’ll work directly alongside the Branch Operations Manager as their right hand, helping drive efficiency, support the team, and keep daily operations running smoothly. This is an in office position and not remote.

Who is Fox?

Founded in 2012, Fox Pest Control has experienced dramatic growth over the last several years, ranking on the INC 5000 list two years in a row and was awarded the Utah Business Magazine Fast 50 award in 2022. With over 30 locations across the country in 15 states, Fox's growth is attributed to its solid core values and mission to develop confident leaders and empower individuals to provide strong, outstanding service.

We aren't just a pest control company that provides top-quality service. Our number one priority is to develop and strengthen lasting relationships with our employees, customers, and anyone else with whom we come in contact. By building up leaders and maintaining positive relationships with our customers, we work to make a difference in the lives of our employees and community. We focus on RELATIONSHIPS FIRST and SERVICE ALWAYS.

What We Offer

• Starting at $20 - $22 per hour
• Competitive Health Insurance including Medical, Dental, and Vision for full-time employees
• 401k with a generous company match
• PTO for Full-time individuals
• Paid Holidays for full-time employees
• Paid Sick leave and Bereavement for FT/PT employees
• Employee Stock Purchase Plan
• Empowering and positive workplace culture
• Strong potential and room for growth with an Individualized Leadership Plan for every team member
• Paid hands-on training opportunities
• Referral bonuses

Responsibilities

A day in the life of a Route Dispatch Team Lead:

• Lead, train, and coach a team of Route Dispatchers

• Ensure routes are built for maximum efficiency and productivity

• Step in to assist with dispatching when needed or when coverage is short

• Support real-time scheduling, routing adjustments, and technician communication

• Help troubleshoot challenges and guide the team through fast-paced situations

• Maintain high standards of accuracy in scheduling, customer communication, and account management

• Assist in developing processes and improving team performance

What You’ll Bring:

• Proven experience in dispatching, scheduling, or routing
• Strong Microsoft Office skills
• Ability to quickly learn and master routing systems
• Leadership mindset with the ability to coach, motivate, and hold a team accountable
• Strong problem-solving and decision-making skills
• Excellent communication and organization
• Reliable, punctual, and able to lead in a fast-paced environment
• Willingness to jump in and support the team whenever needed
• Availability to work one Saturday per month is required

Why This Role Matters:

You’ll be the bridge between leadership and the dispatch team—driving performance, supporting your team, and making a real impact on daily operations. This is a developmental role with the opportunity to grow alongside leadership and build your management skills.

Qualifications

What we are looking for:

• Full-Time (9am - 6pm)
• High School Diploma required; some college preferred
• Minimum 2 years of experience in a related field preferred
• Experience with computer database systems or software
• Ability to quickly learn Pest Routes and routing methods to maximize efficiency
• Strong adaptability and professionalism in fast-paced or high-stress situations
• Growth mindset with a desire to learn and improve
• Positive, professional appearance and demeanor
• Excellent verbal and written communication skills
• Genuine personality with confidence in office and customer service skills

More Than Pest Control

At Fox, we’re more than a company that provides top-quality pest control services. Our greatest priority is building lasting relationships—with our employees, customers, and communities.

Everything we do is guided by our core focus:

Relationships First. Service Always.

Fox Pest Control is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer

#FPC123