Service Advisor, Retail

Service AdvisorLocally owned and operated, Zolman Tire, Inc. has serviced the automotive, light truck and commercial repair, tire, and wheel needs of customers throughout the Mishawaka, IN area since 1978. Over the years we have expanded into nine retail locations in Mishawaka, IN, Granger, IN, South Bend, IN, Niles, MI, Portage, MI, and Kalamazoo, MI and five commercial fleet locations in Mishawaka, IN, South Bend, IN, Galesburg, MI, Benton Harbor, MI, and Jackson, MI.We are seeking qualified sales professionals for our South Bend, Mishawaka, Granger and Niles locations who value safety and teamwork. Advisors will be responsible for recommending and documenting service, maintenance, and repair service for our customers. This position will ensure high levels of customer satisfaction and integrity while maximizing store sales and profitability. Hours requirements are 8a-5p M-F, and some Saturdays 8a-12p, with willingness to work overtime as needed. If you are enthusiastic about the automotive tire and repair industry, are reliable, and have a positive attitude please apply!We offer a full benefit package including; weekly pay, employee discounts, medical, dental, vision, 401K/Match, group life insurance, company paid short term disability and life insurance, paid holidays off, paid time off, free and confidential employee assistance program, paid training, employee uniforms, TIA training opportunities, company picnics/events, branded attire, opportunity for growth, and more!Essential FunctionsGreet customers and assess customer needsExplain and obtain approval from customers for unexpected repairsAnswer telephones using Best-One phone standardsOperate point of sale system to create work orders and invoice customers in a timely and efficient mannerOperate the company's flat-rate computer systemCompute sales prices, total purchases, and process paymentsMaintain knowledge of current promotions, policies regarding payment, exchanges, and returns, and security practicesOpen and close cash registers, including counting money, balancing drawers, and making depositsGenerate computer invoicesInventory materials and suppliesArrange and display merchandise to promote salesInspect, clean, and monitor work areas, examine tools and equipment, and provide safety training to prevent, detect, and correct unsafe conditions or safety violationsAssist in maintaining grounds/store/customer area cleanlinessPerform other duties as assignedZolman Tire, Inc. provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected categoryIndustry specific and Covid-19 PPE are available to all floor and production staff. We promote a safe work environment and follow all protocols to insure a positive, productive and healthy work experience.RequirementsPosition Qualifications:Accountability – Ability to accept responsibility and account for his/her actionsAnalytical Skills – Ability to use thinking and reasoning to solve a problemCommunication, Oral – Ability to communicate effectively with others using the spoken wordCommunication, Written – Ability to communicate in writing clearly and conciselyCustomer-Oriented – Ability to take care of the customers' needs while following company proceduresFriendly – Ability to exhibit a cheerful demeanor to othersHonesty / Integrity – Ability to be truthful and be seen as credible in the workplaceMotivation – Ability to inspire oneself and others to reach a goal and/or perform to the best of their abilityProblem-Solving – Ability to find a solution for or to deal proactively with work-related problemsResource Management (People & Equipment) – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, and personnelSafety Awareness – Ability to identify and correct conditions that affect employee safetyTeam Builder – Ability to convince a group of people to work toward a goalWorking under Pressure – Ability to complete assigned tasks under stressful situationsExhibit our Vision, Mission and Core Values:Vision: The leading and most trusted provider of tires and services in all our geographic markets.Mission: Creating raving fansCore Values:Live with integrity, character & passionCommit to the pursuit of perfectionPossess a servant's attitudeAccept the urgency of accountability and the necessity of changePhysical Demands / Work Environment:Lifting passenger & light truck tires or parts (40+ lbs)Standing and sitting for extended periods of time.Read ticket and perform work listed; write confirmations and recommendationsEnvironment: Occasional exposure environment that is not climate controlled. Temperatures range from extremely hot to extremely cold, depending on the season.Vision (Near, Distance, Color, Peripheral, Depth Perception, Computer work)Sense of sound (Ringing telephones, alarms, horns and motorized equipment)PPE: Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, gloves, footwear)Skills & Abilities:Education: High school graduate or general education degree (GED)Experience: 2-4 years of sales experience in automotive repair industry preferredManagement experience requiredCertifications / Licenses: Valid driver's license; driving record must meet company's insurance requirementsComputer: Ability to learn and operate point of sale system to create work orders and invoice customers in a timely and efficient manner