Sommelier - Casa Playa

Job Description

The Sommelier is responsible for performing beverage service while assisting the rest of the service and management team in the dining room. This includes leading the service team in beverage recommendations, sales and execution of proper wine and beverage service. The sommelier will also participate in wine and agave list maintenance, beverage inventory, beverage receiving/stocking, maintaining the proper wine and agave inventory levels, and staff training. We value the role of the Sommelier as one of the most beneficial positions in our dining room. We recognize that our wine and spirits program is a crucial facet of our operations: as an integral component of our cuisine and as an enhancement to our guests’ experience, as a vital component to our revenue, and as a statement of who we are.

Key Responsibilities:

Daily Operations

• Greet guests in a positive, friendly manner with eye contact and intention
• Communicates the needs of guests to co-workers, kitchen, and management
• Actively participate and contribute to pre-shift meetings including communicating new products, and training on wine/spirits
• Has complete knowledge of all food menu items, specifications, and allergies
• Displays a mastery in understanding and exceptional communication of the wine list, agave list, and cocktail offerings
• Forms, grows, and maintains relationships with guests for repeat business
• Consistently follow sequence of service utilizing all proper procedures standardized by the room management
• Participate in a regular inventory for all beverages and supplies
• Update inventory locations and bin labels whenever wines are moved
• Eliminate waste by monitoring employees on pour levels and proper storage
• Set-up and train employees on wine, agave, beverage service, and knowledge
• Periodically lead and host wine and agave related classes
• Enforce proper beverage service standards of all employees during service
• Maintain clean, error-free beverage lists by constantly updating and reprinting
• Check-in warehouse and direct beverage orders.
• Input all invoices from warehouse and direct beverage orders on the day the wine is received
• Compare warehouse invoices against the previous night’s sales to ensure all proper beverage was ordered and correct any errors
• Return/exchange any beverage where a warehouse or direct beverage order error has occurred
• Stock wine prior to and after service
• Prepare and stock agave cart prior to and after service
• Set-up and break-down all by-the-glass and wine pairing areas
• Prior to service, organize all event wines that are expected to be served during the service period
• Assist with placing beverage orders at the end of service or by a specified time during service
• Work closely with the Beverage Manager to ensure the organization and maintenance of wine service spaces
• Assist with programming and format bin numbers and wine information into the POS systems accurately
• Required to attend regular group meetings
• Assists with moving chairs and tables as needed based on the floor plan
• Responsible for performing table maintenance by checking on the guest throughout service
• Completing opening and closing side work
• Maintaining health code standards
• Maintain table cleanliness utilizing a silent service approach
• Bid farewell to guests, using guest’s name when known, and encourage them to return
• Maintain a level of professionalism
• Anticipate the guests’ needs and respond appropriately with a sense of urgency
• Work as a team, assisting all guests’ and employees’ needs and inquiries.
• Perform all other job-related duties as requested
• Be familiar with all Hotel services/ features and local attractions/ activities to respond to guest inquiries accurately
• Maintain working knowledge of designated glassware and garnishes for each drink
• Complete opening, closing, and ongoing side duties, not limited to fold/stack napkins, polish glassware, stock glassware, restock supply cabinets and service stations, clean and inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies

Guest Services:

• Ensure guest has same elevated experience in lounge as in dining room
• Adapt to different guests as lounge will be for guests dining as well as those coming to enjoy the atmosphere for cocktails

Company and Department Responsibilities:

• Work varied shifts, including weekends and holidays
• Requires the ability to work efficiently and within a team environment
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times
• Experience in Bottle service preferred, but not required
• Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner
• Maintain a clean and hygienic workstation in accordance with Clark County Health Standards
• Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis
• Adhere to and enforce company specific safety policies
• Maintain dialogue with all guests while upholding a warm, positive and friendly persona at all times

Qualifications

• Requires a minimum of 2 years’ previous work experience as a Sommelier in a lounge/ fine-dining restaurant
• Court of Master Sommeliers Level 1 certification required
• Candidates must exhibit wine, beverage and advanced service knowledge including wine service, champagne, mixed cocktails, cordials, after dinner drinks, upselling, and tableside service with a focus on agave spirits and list curation
• Must have a high school diploma or GED
• Must be fluent in English, and the ability to speak Spanish is preferred
• Must be proficient in POS software
• Applicants must be 21 years of age or over

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.