Specimen Technician - Hospital

Job Description Specimen Technician – Hospital – Cartersville, GA. Schedule: Monday to Friday, 10:00 AM to 6:30 PM. Pay range: $17.75+ per hour. Salary offers are based on relevant skills, training, experience, education, and certifications. Successful candidates may be eligible for annual performance bonus compensation. Benefits Information We pride ourselves on best‑in‑class benefits and programs to support employees and their families. Depending on part‑time or full‑time status, benefits include: Day 1 Medical, supplemental health, dental & vision for full‑time employees who work 30+ hours Well‑being programs Annual, no‑cost health assessment program Blueprint for Wellness healthyMINDS mental health program Vacation and Health/Flex Time 6 holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy‑up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Responsibilities Specimen Processing & Test Send Out Responsibilities Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements. Knowledge and competency of Hospital LIS system (client specific) Print Quest performed testing reports Interpret specimen flow/tracking data utilizing all available reports and resources Responsible for supply ordering processes. Performs remote accessioning (pre‑accessioning), client specific. Problem Resolution Responsibilities Troubleshoot and resolve specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility. Customer Service Responsibilities Demonstrates exceptional customer service skills as the liaison between customer & Quest performing laboratory. Manage inbound calls with positive client interaction. Communicate and collaborate effectively with hospital laboratory staff, Quest Diagnostics sales team, and other functions. Communicate effectively information regarding problem‑solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff. Qualifications Required Work Experience 1 – 3 years of working experience Preferred Work Experience Medical background preferred, including medical terminology applicable to a clinical laboratory Previous experience in a hospital laboratory environment preferred Physical And Mental Requirements Position requires data‑entry background with abilities to enter 6,000 alphanumeric keystrokes/hour. Works in a biohazard environment, practicing good safety habits. Able to sit or stand for long periods. Knowledge N/A Skills Handles multiple tasks simultaneously and works in a production environment. Hospital LIS Systems knowledge or experience a plus. Command of Microsoft Office Suite. Client interfacing role requiring strong communication, collaboration, and problem‑solving skills. Demonstrated data entry skills to utilize Quest Diagnostics system and hospital client systems. Maintains composure while working under pressure. Good judgment when determining actions to resolve problems. Strong interpersonal skills foster a positive environment. Demonstrates flexibility and ability to adapt to change. About The Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume. Equal Opportunity Employer Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr